Notification
What can I do if I receive too few push notifications or can not receive any push notifications?
Make sure you have enabled push notifications in your phone's settings. For iOS users, Go to the phone's Settings Noorio Notifications and enable Allow Notifications. 31.png For Android, Go to the phone's Settings Apps Noorio Notification Enable Show notifications. 32.png (https://storage.crisp.chat/users/helpdesk/website/-/b/5/7/6/b57671bfc3f1d000/d531PopularHow to add the Noorio App to the whitelist for Samsung devices?
Go to Search, enter device care and open Device Care App. 46.png Tap Battery, then tap Background usage limits Never sleeping app. 43.png Select Noorio and Add it to the whitelist. 44.png (https://storage.crisp.chat/users/helpdesk/webFew readersWhat can I do if I receive too many false notifications?
For battery-powered devices, if the motion sensitivity was set too high, go to Camera Settings – Smart Detection. Lower motion sensitivity to limit the motion detection range. 15.png Go to Camera Settings – Smart Detection - Activity Zone, and add your instereted zones. 16.png (https://storage.crisp.chat/users/helpdesk/website/-/f/5/a/3/f5a35f1266264800/9e56148e-Few readers
Others
Does the device work with Amazon Alexa, Google Assistant, IFTTT, and HomeKit?
Noorio cameras support Amazon Alexa. You can stream videos via Alexa voice commands. Google Assistant support is in development and will be delivered in the coming months. IFTTT and HomeKit are not yet supported.Few readersWorks with Alexa
Noorio supports Alexa systems. Watch live by using Alexa voice commands. To connect your device with Alexa, go to Alexa App -More -Skills & Games -Tap the search icon on the top right corner -enter "noorio" and search -choose the Noorio Skill -Tap Enable Skill, enter your Noorio account and password to active the skill. Once the Noorio Skill is enabled, you arFew readersAbout the firmware update
The Noorio App will auto-check devices' updates and notify you to update your devices. You can also manually check for a device's update via the device's Camera Settings -About Device -Firmware Version. If the device is battery powered, charge your device first if its battery life is less than 20%. If not, be reminded to DO NOT unplug the power cable. Be patient during the update, it usually takes 15 minutes to update firmware depending on the network. If your device is failing to updFew readersBrightness and Color Temperature Adjustment
There are two methods to adjust the brightness or color temperature of the light. Go to camera Live View, then long press the light bulb icon&x20; in the right bottom corner. method1.png Go to , then navigate to color 2a02ed (Few readersFAQ link
Knowledge base link：https://closeli-help.closeli.com/en/category/noorio-brand-faq-cslvuq/Few readers
Privacy
How to disable audio recording?
Go to Device Settings – Privacy & Security and turn off Audio Recording. The recorded videos won't have audio, but you can still talk with people via the Noorio app.PopularHow to turn off the status LED.
Go to Device Settings – Privacy & Security and turn off the Status LED. Then the device won't turn ON the status LED in following conditions: Recording videos Standby (for wired devices) Doorbell pressed/answeredFew readersHow to restrict the video area?
Go to Device Setting – Privacy & Security – Privacy Zone. You can set up to 2 restricted zones.Few readers
Siren
Why does the device not broadcast any siren even it has been enabled in the App?
If you turn the siren on through the home page, make sure you have selected the right device. Scroll down to refresh the home page and to make sure the device is online. For some situations, the device's siren may delay due to network failures.Few readersHow to turn on/off siren?
The siren can be turned on/off manually or triggered automatically. Shared devices do not support turn on/off siren. Turn on/off manually through the home page You can turn on/off the siren at the home page by tapping blobid0.png Turn on/off manually through the live streaming page You can turn on/off the siren at the live streaming page by tapping blobiFew readersWhy can't I turn on the siren?
Scroll down to refresh the home page and make sure the device is online. The siren cannot be enabled when the device is upgrading, offline, or turned off.Few readers
Security Mode & Automation
How to activate Geofencing and Sleep Mode together?
The system supports Geofencing, Scheduling and manual switching simultaneously. You can set up Geofencing and edit schedule rules as usual. The system will switch between security modes as planned.Few readersArming, Disarming, and Security Modes for Noorio Products
Security Modes are different settings that will protect your home in different ways depending on your needs. There are four built-in Security Modes. You can customize products' behaviors for each mode. Home Home mode is the most often used mode. By default, cameras record videos and push notifications , allows optional alarming in this mode. Away Away Mode can be used when you leave home. In this mode, the system is fully armed. Cameras will alarm when detecting motions or personsFew readersHow to switch security modes?
Switch modes manually. You can manually switch modes on the home page. Switch modes based on Schedules. Go to Security – Schedule and set up new rules for the system. Thus, the devices under the system will switch between modes based on the schedules. Switch modes based on Geofencing: Go to Security – Geofencing and set up your home location and enable this function. Remember, the app must collect your location information to determine if you are at home or not.Few readersCannnot find security mode settings.
Location function is arrived in 1.3.x version apps. If you have recenetly updated the app, it may select "All Devices" or "Shared with me" by default, and security mode settings will be disabled. This is because devices in different locations cannot share the same security settings. To enable security settings, please change location back to a valid location, such as "xxx's Home". (https://storage.crisp.chat/users/helpdesk/website/-/4/4/7/e/447eefb11b51f000/9a7c9544-fc92-402a-8137-dfaf4eh0Few readers
Devices
Setup
How to setup B200/B210/B310/D110?
Compatible Devices Preparation Before the setup, you may need A Wi-Fi router has a 2.4GHz network enabled. Generally, nePopularHow to setup B211/B311/T110/T120?
Compatible Devices Preparation Before the setup, you may need A Wi-Fi router has a 2.4GHz network (https://support.nooriolife.com/hc/en-us/articles/604940084930PopularHow to setup B200-SE/B210-SE（Two ways）？
Wi-Fi Configuration Step1 Download the Noorio App from the app store, open the app. Scan the QR code on the back of the camera, and click "Set Up a Device." Select "Wi-Fi Configuration (QR mode)." 1.png Wi-Fi Configuration Step2 Select the Wi-Fi network you want to pair with (Note: Only 2.4GHz networks are supported). Press and hold the SPopularHow to setup CS201（Two ways）？
Wi-Fi Configuration Step1 Download the Noorio App from the app store, open the app. click "Set Up a Device" and scan the QR code on the bottom of the camera. Then select "Wi-Fi Configuration (QR mode)." Wi-Fi Configuration Step1.jpg Wi-Fi Configuration Step2 Select the Wi-Fi network you want to pair with (Note: Only 2.4GHz networks are suppoPopularHow to install cameras with the mounting bracket?
Please install your camera under the roof or place it with a shield to protect the device from sunlight and heavy rain. The operating temperature of the Noorio cameras is -4℉ to 122℉ (-20℃ to 50℃). In a cold environment, the battery activity will be reduced and shorten the battery life. However, the battery performance will be back to normal when the device gets warmer. Compatible DevicesFew readersThe sensor's LED is not flashing after battery installation.
The contact sensor and motion sensor do not have a SYNC button. It broadcast itself once a battery is installed. Remove the protection film outside the battery and reinstall the battery. Read this article and check if the battery is installed correctly. Replace a new battery if the old one is low power. If it is still not working, feel free to contact us via support@nooriolife.com.Few readersHow to install cameras with the magnetic bracket?
Please install your camera under the roof or place it with a shield to protect the device from sunlight and heavy rain. The operating temperature of the Noorio cameras is -4℉ to 122℉ (-20℃ to 50℃). In a cold environment, the battery activity will be reduced and shorten the battery life. However, the battery performance will be back to normal when the device gets warmer. Compatible DevicesFew readersHow to install contact sensors for doors/windows?
Noorio sensors can only be installed indoors. Installations Tips The product comes with a protective film. You could tear it off if it had scratches on it. addcontactpicinstall12x.png Make sure the mark on the contact sensor is aligned with the mark of its magnet component. Otherwise, the sensor may not respond to door/window open and close actions. addcoFew readersHow to Add B200-SE/B210-SE
This guide applies to Noorio B200-SE/B210-SE devices. It includes detailed device pairing steps and troubleshooting solutions for common issues, helping you quickly complete device network configuration and binding. Before operation, please ensure that the latest version of the Noorio APP is installed on your mobile phone, and prepare the 2.4G WiFi name and password of your home network. Device Pairing Steps Connect your mobile phone to your home router’s 2.4G WiFi network in adFew readersManually connect to the device's access point.
For iPhone, go to Phone Settings WLAN, select AP named as "Noorioxxxx". 2.png 1.png For Android Devices, go to Phone Settings Connections WLAN, select AP named as "Noorioxxxx". 5.png (https://storage.crisp.chat/users/helpdesk/website/-/5/3Few readersHow to install doorbells?
Please install your camera under the roof or place it with a shield to protect the device from sunlight and heavy rain. The operating temperature of the Noorio cameras is -4℉ to 122℉ (-20℃ to 50℃). In a cold environment, the battery activity will be reduced and shorten the battery life. However, the battery performance will be back to normal when the device gets warmer. The Noorio D110 Doorbell offers two distinct installation methods, tailored to accommodate setups with or without existing doFew readersWhat if the device is registered by someone else?
If you enter it manually, double-check the setup code. If you want to get access to it, ask the owner to share this device with you. If you need to add this device, contact the owner to remove it first.Few readersHow to install motion sensors?
Noorio sensors can only be installed indoors. Installation Methods Noorio motion sensors can be mounted with 3M stickers or screws. Sticker Screw Mounting Preparation Before you mount, you may need a screwdriver, a drill with a 15/65 inch (5.95 mm) drill bit, and a ladder. addpicinstall1.pFew readersHow to setup CL200?
Please note: The NOORIO CL200 can only be added using the NOORIO Plus app. Scan the QR code below or search for "Noorio Plus" in major app markets, download and install. NOORIO Plus.jpg NOORIO Plus Download.png Method 1:Wi-Fi Distribution Network Step 1 Select the available 2.4GFew readersGuide to Rebinding an Unexpired Cloud Service Package to a Camera on Noorio APP
Guide to Rebinding an Unexpired Cloud Service Package to a Camera on Noorio APP 1. Function Description This document is used to guide users to rebind an unexpired cloud service package (in an unbound or already unlinked state) under their account to a target camera in the Noorio APP. After binding, the package will immediately provide cloud storage, cloud playback and other services for the device until the package expires. 2. Operation Prerequisites The latest version of the Noorio APFew readersHelp me to find the Setup Code.
The Setup code can be found at the back of the device.Few readersFailed to connect to the network or cannot find my Wi-Fi.
Place your device closer to your router and make sure the Wi-Fi signal is strong enough. Check if your router is working properly and its SSID is not hidden. Check your Wi-Fi password, set it up again with a correct password. Check your Wi-Fi Network, Noorio devices can only connect to channels 1-11 on a 2.4GHz Wi-Fi networks with WPA/WPA2 encryption. Try to change your Wi-Fi name with English letters.Few readersHow to add a Smart Hub device?
I. Basic Setup Steps for Smart Hub (First-time Network Configuration) Mobile Phone Preparation: First, connect to your home router's WiFi (the device only supports 2.4G WiFi, not 5G WiFi). Hardware Connection: Plug the power cable and network cable into the Hub. At this time, the device's red light will stay on, indicating that the power supply is normal. Enter Network Configuration Mode: Press and hold the device's reset/sync button for about 10 seconds. Release the button after heariFew readersHow to Add B200/B210/B310/D110? (Concise Version)
Device Addition Steps for B200/B210/B310/D110 Connect your mobile phone to your home router’s WiFi network (The device only supports 2.4G WiFi and does not support 5G WiFi). Activate the device: Press and hold the sync button for 2–5 seconds, then release it after hearing a voice prompt or seeing the blue light flash. Open the APP, scan the QR code on the back of the device, and tap "Next". Select a device group and set a name for the device. Connect to the home WiFiFew readersHow to install the solar panel?
Installation Tips The intake of sunlight impacts the energy produced by the solar panel. Install the solar panel on the roof or wall outside your house to get maximum sunlight exposure. 33.png Positon your solar panel south-facing (in the Northern Hemisphere)or north-facing (in the Southern Hemisphere), and adjust its angle at about 30°. 34.png (https://storFew readersNo voice instruction when long-pressing the device's SYNC button?
For Noorio cameras and doorbells: Long press the SYNC button for about 10 seconds and check if the Status LED flashes blue. Try to charge it for 10 minutes and try again. For Noorio Smart Hub: The LED is solid blue: press and hold the SYNC for over 2 seconds and try again. The LED is solid red: (a) Reconnect the Ethernet cable. Make sure it is firmly connected to yout router. (b) Check your router settings and make sure you can visit the Internet via your router. (c)Few readersHow to Add B211/B311/T110/T120 Devices? (Concise Version)
Device Addition Steps for B211/B311/T110/T120 Scan the QR code on the back of the device; or manually select the device model and enter the setup code printed below the QR code on the back of the device. Set a name for the device. Press and hold the device’s SYNC button for about 2–5 seconds. Release the button after the device emits a voice prompt and the LED indicator starts flashing blue. Tap "Next" in the APP. If a Bluetooth authorization prompt appears, grant BluetoothFew readersCannot connect to the server.
Check your router and network connection, place your camera next to your router and remove the barriers or obstacles blocking the camera. Reboot your router, disable proxy and IP rules, and turn off the firewall in your router. If you are xfinity users, click here to read related articles and disable your firewall entirely, or contact your Internet provider to open port 50120 for you. The camera isFew readersHelp me to find my QR code.
The QR code can be found at the back of the device.Few readersGuidelines for Canceling Noorio APP Subscription Renewal
Steps to Cancel Noorio Subscription Renewal This article details the operation process for canceling subscription renewal on the Noorio APP. The content is concise and standardized, facilitating users' reference and implementation. Prerequisites The Noorio APP must be installed in advance, and you need to log in to the personal account bound to the subscription service. Launch the Noorio APP, enter the homepage, then click the "" iconFew readersHow can I identify a 2.4GHz Wi-Fi Network?
The device only supports 2.4 GHz Wi-Fi networks. All Wi-Fi routers have a 2.4GHz band. If you can see two or more networks in your Wi-Fi settings, the one that ends with '5','5', or '5G' might be a 5GHz network and other networks are most likely 2.4GHz networks.Few readers
Battery
Why is the camera not charging?
The Power Source is set to Battery by default, and the status LED turns solid blue while charging. Please charge the device with standard 5V/1A or 5V/2A chargers and the included charging cable.Change to another power adapter if not working. For charging with solar panels, make sure your solar panel is installed correctly, and the panel gets enough sunlight. If the methods above are not working, please connect support@nooriolife.com with your device'sFew readersHow to replace battery for sensors?
Replace battery for contact sensors Open the back cover of the sensor and take it off. contact-sensor-1.png Install the CR123A battery into the slot correctly. contact-sensor-2.png Replace battery for motion sensors Twist theFew readersHow do I charge the camera's battery?
Charge your device with the included Type-C charging cable: The device is compatible with standard 5V USB chargers. It takes about 4~6 hours to get the battery fully charged with 5V/2A chargers and about 12 hours with 5V/1A chargers. Charge your device with a solar panel: If the place your device is installed can get enough sunlight, it is recommended to install a solar panel for your device. To use the solar panel, go to the device's Settings Power Management, and change the Power SourFew readersHow long can the battery last?
A fully charged camera or doorbell can last for 3~6 months depending on usage and operating environment, including the frequency of motion-triggered events, the recording duration, network and environmental temperature. For sensors with CR123A batteries, the battery usually lasts up to two years under normal usage. If the app indicates low battery notifications or the sensor does not power on, please replace the battery. Testing conditions for Noorio battery-powered cameras and doorbellsFew readersHow long does the battery-powered device last on one charge?
For Noorio battery-powered cameras and doorbells, a fully charged camera can last half a year in most cases. The batery life was tested under the following conditions: 20°C (68°F) temperature; 10 motions per day (5 in the daytime and 5 at night with the light turned on); Each footage last for 20 seconds.Few readersHow to extend the battery life of cameras and doorbells?
Go to the device's Settings Power Management and Switch the Working Mode to Battery Saving mode. You can also use Customized Mode and shorten the video length and turn up the retrigger interval. Go to device's Settings Smart Detection, select Person Only mode for detection types, and lower the Motion Sensitivity. Remember, the device will only record humans and detect fewer events for the above settings. Enhance the Wi-Fi coverage by adding an AP between the device and the routerFew readers
Connections
B200-SE/B210-SE: Fix for Network Connection & Configuration Failures
Troubleshooting Common Issues (Quick Fixes for Network Configuration Failure) 1. The APP prompts that it cannot connect to WiFi / cannot detect the corresponding WiFi signal First, confirm that both the mobile phone and the device are within the coverage of the 2.4G WiFi network. If the 2.4G and 5G WiFi networks of the router share the same name, access the router settings interface to rename them (it is recommended to mark the 2.4G network with the "2.4G" label) to avoid confusion.PopularB200/B210/B310/D110 Network Configuration Troubleshooting Guide
Troubleshooting Common Network Configuration Issues Issue 1: Repeated Connection Failures / No "Connecting to Network" Prompt on the Device Press and hold the device’s SYNC button again and wait until the LED flashes blue. If the device does not emit a voice prompt, charge it for 30 minutes first before retrying. Disable the relevant feature on your phone (keep it disabled throughout the setup process). Restart your phone and try adding the device again. Issue 2: PersistentPopularTroubleshooting of Common Problems in B211/B311/T110/T120 Distribution Networks.
Troubleshooting Common Network Configuration Issues for B211/B311/T110/T120 Issue 1: Repeated Connection Failures / No "Connecting to Network" Prompt on the Device Press and hold the device’s SYNC button again, and wait until the LED indicator flashes blue. If the device does not emit a voice prompt, charge it for 10 minutes first before retrying. Confirm that Bluetooth on your mobile phone is enabled (it must stay enabled throughout the setup process). Restart your mobile phoPopularWhat do I do if the camera is offline?
Check the device's battery level in the App. Charge it up if it is too low. Remember, the battery inside might be dead if you did not charge it for quite a long time when the battery is too low. If you recently relocated your device, try to move the camera closer to the router, or AP. Alternatively, you can add a Wi-Fi extender between the device and the router. If you recently relocated your AP or routers. Try to move them back to their original places. Try to set it up again, thFew readersTroubleshooting Common Issues with Smart Hub Devices.
I. Troubleshooting of Common Issues Issue 1: No voice prompt or blue light flashing after long-pressing the reset button Verify correct operation procedure: Press and hold the reset button for approximately 10 seconds (2–5 seconds for short-press network configuration mode). Insufficient holding time will fail to trigger the network configuration mode. Ensure the button is fully pressed down during operation, and avoid incomplete pressing or releasing it midway. Check power-oFew readersHow far can the sensors be installed away from the smart hub?
The transmission range of the Noorio sensors in an open environment can reach up to 656 ft (200m), or go across 3 walls. However, the actual range could vary depending on the following conditions. Building materials & structures: Reinforced concrete could block more singal compared to wood. Obstacles in rooms: Furniture, doors, and windows could potentially reduce the transmission range. Installation location of the Smart Hub: If the Smart Hub was installed in a corner, or blocked byFew readersWhat do I do if the hub is offline?
Check the Internet connection of the hub. If the status LED is not BLUE, please replug the power cable or reconnect the hub to your router. If your hub is connected via Wi-Fi and you recently relocated it, try to move the hub closer to the router, or AP. If you recently relocated your AP or routers. Try to move them back to their original places. Try to set it up again, then update it to the latest firmware. If the above steps cannot solve the problem, feel free to contact usFew readersWhat do I do if the sensor is offline?
Check the device's battery level in the App. Replace a new CR123A battery if it is too low. If you recently relocated your device, try to move the sensor closer to the hub. If you recently relocated your smart hub. Try to move it back to its original places. Update your smart hub to the latest firmware and update your App, then setup up the sensor again. If the above steps cannot solve the problem, feel free to contact us via support@nooriolife.com (mailto:support@nooriolife.Few readersWhy does the device indicate poor connection?
Move the router closer to the device or move your device closer to the router. Add an AP between the router and the device.Few readers
Storage
Where are my videos stored?
The device supports local storage and cloud storage. Local Storage: The device prioritizes storing videos on the hub when it is connected to a hub. Otherwise, the device only stores videos on its internal storage. Cloud Storage: The device only backs up videos to the cloud when it has subscriptions.PopularCloud storage and special offers
Noorio cameras and doorbells support cloud storage. You can learn more at https://www.nooriolife.com/pages/noorio-cloud-storage.PopularHow to active a cloud storage subscription?
The Cloud Storage is designed for Noorio doorbells and cameras, supporting up to 4K video quality and a rolling 30-day storage period. The usage of AWS encryption ensures the security of your data. With the Cloud Storage service, you can always access recordings even if your device runs out of power or is stolen. Playback is also faster if the Cloud Storage is enabled, and it helps to extend battery life for battery powered devices. Steps to activate the Cloud Storage Subscription: 54PopularAbout the Cloud Storage
Only cameras and doorbells support cloud storage. Devices with cloud storage must be unbound before being bonded to new plans. Trial Plan does not support switching devices. If you have any other questions, feel free to cantact us via support@nooriolife.com.Few readersHow to recover data if the camera is stolen or damaged?
If your camera is damaged or stolen, you can view or download footage under the following conditions: The camera has a cloud subscription The Cloud storage can help your camera to back up video recordings for the last 30 days. Thus, you can review this data even if the camera is offline, damaged, or stolen. The camera does not have a cloud subscription but is connected to a Smart Hub If the camera is connected to a hub, it prioritizes storing videos on the hub. Therefore, you can viFew readersDoes the device support Google Drive, Dropbox, or OneDrive?
No, the device does not support third-party storage.Few readersHow to resolve the issue of abnormal memory card？
Power off the camera, remove and reinsert the memory card, then power it back on to see if it can be restored to normal. If the issue persists after restarting, the memory card might be faulty. Try formatting the card. If formatting via the app doesn't resolve the issue, try formatting it on a computer. If the card still shows issues after formatting on a computer, try using a different card. If a new card works properly, the old one might be damaged. Replace it with a new one.Few readersHow to resolve the issue of CL200 not recognizing the SD card?
Try formatting the card on your computer first. Format it to "FAT32" or "exFAT32". After formatting, insert the card back into the device without powering it on. Power the device on and check if it recognizes the card. If the device still can't recognize the card, try another card to see if it's recognized. If the new card is recognized, the original one might be damaged. Consider getting a new card.Few readersWhy no recording on SD card?
Enter the camera Settings, click "Memory card management"; Confirm whether the recording mode is set to "No recording" in memory card management; if the recording mode is all-day recording or alarm recording, the memory card is no longer recording, it is recommended to restart the device to try; if after a period of time after restart, the memory card still does not record normally, the memory card may be abnormal, it is recommended to insert the memory card into the computer, firFew readersHow to resolve the "No SD card" prompt during playback on B200-SE/B210-SE devices?
If your B200-SE/B210-SE device displays the "NO SD card" prompt when playing back recorded footage, you can troubleshoot and resolve the issue by following these steps: I. First, confirm that the device firmware is up to date (Current latest version: 1.1.0.1252) Check and trigger an update: Pull down to refresh on the device's main page. The system will automatically detect and prompt a firmware update if your current version is not the latest one. Perform the update (meet thFew readersHow to clear the storage of Noorio devices?
Typically, new recordings overwrite old ones if the storage is full. If you indeed to clear a device's storage, please go to device's Settings -Storage -Clear Storage to clear the storage. Note doing this will remove all data on your corresponding device.Few readersDoes the device support SMB/FTP/ONVIF/CFIS/RTSP?
No, the device does not support these protocols.Few readers
General
What is the Operating System requirement?
Android 5.0 or above. iOS 12.0 or above.Few readersHow can I refresh devices' statuses?
Devices’ statuses will be refreshed automatically each time you open the app. You can also manually update the devices' statuses by scrolling down the page.Few readersInstallation Requirements
A router with a 2.4GHz Wi-Fi network. At least 2Mbps upload bandwidth network. Smartphone with Noorio app installed.Few readersEvent View Mode
Traditional Mode: Each event is displayed as a separate record. Display is more sparse. Structured Mode: Each recording is displayed as a separate record, with the detected event types marked for each recording. Display is more compact, allowing for quick navigation to the timestamp of each event while viewing the recordings.Few readersHow can I update the App?
For Android users, go to Google Play Store to check for updates. For iOS users, go to the App Store to check for updates.Few readersWhat is the Smart Hub?
The Noorio Smart Hub has the following advantages: Provide access for contact sensors and motion sensors. Provide larger storage space, camera footage can be stored to the hub. Extend devices' battery life. Provide a more stable Wi-Fi connection, support relay, and boost network.Few readersHow to add, delete, and modify locations?
Noorio supports managing devices through Locations, catering to distinct arming and disarming needs for multiple Locations. This means that different arming and disarming strategies can be configured for each individual location. The location feature of Noorio facilitates adding, deleting, and modifying functions. To add a new Location, tap on the current Location name in the top left corner, then tap the gear icon, and select Add New Location to create a new Location. (https://storagFew readers
Streaming
What do I do if the timestamp is not correct?
Go to Account Settings and set your location accurately.Few readersWhy can't the camera live stream?
Scroll down the home page to refresh the device's state. Check the battery level of the device via the App. Charge it up if it is too low. Press the SYNC button of the device and check if the status LED lights up. If not, charge the device. If you had moved the camera recently, move it back and check if the device can come back online.Few readersWhy can't I hear sound from the device via the app?
Make sure the speaker-out function is enabled. Turn up your phone's volume.Few readers
Recordings
How do I view recordings of the CL200?(Cloud recordings)
Cloud recordings (cloud storage service required) : step 1, Click the home page - select the corresponding "camera" preview step 2. Click "Cloud Playback" in the function bar below. step 3. Select the date and time to query playback in the calendar icon at the top left of the timeline, select the type of video to filter in the "video filter" option at the bottom, and drag the progress bar of the timeline to view the playback of the corresponding time period.PopularAbout continuous recording
Noorio offers two types of IP cameras: battery-powered and wired cameras. Battery-powered devices (e.g., B200/B210/B310 Battery Cameras) do not support continuous recording due to concerns about battery life and potential wear on the internal EMMC storage caused by extended data writing. Wired devices (e.g., T110 Pan&Tilt) support continuous recording. The recorded footage is stored on an external SD card, using a circular writing approach that automatically deletes old data to make spacFew readersHow to download and share my recordings?
Navigate to Events and tap on your desired video to download it. You can also share your footage when it finishes downloading or check it out in your album. Remember, you can only download one video at a time.Few readersHow to remove the watermark on the recordings and live stream?
Go to Device Settings – Video Settings and turn Watermark off.Few readersIssue with Event List Display in the New App Version
For versions of the Noorio app before 1.4.3, to view cloud or local events, you would have to navigate to Events and tap the filter button at the top right corner. You would then scroll to the bottom of the Filter list and select either Cloud Storage or Local Storage to view the events. For a better user experience, starting with Nootrio App version 1.4.3, we've integrated the local event list and cloud event list. Now, by looking at the event thumbnail, you can more intuitively determine if anFew readersWhy is the camera not recording?
Navigate to Device settings Smart Detection and check the following: Turn on motion detection if it is off. Configure the motion sensitivity if it was set too low.Few readersDoes the camera record videos when offline?
Battery-powered cameras can record events when they are offline. Once the camera is back online, you can view and download the footage recorded when it was offline.Few readersHow do I view recordings of the CL200?(SD card Recordings)
SD card Recordings: (requires device to insert SD card) step 1, open the live page, click the "card playback" at the bottom of the live page; step 2. After entering the card playback, the progress bar of the timeline will be displayed. step 3, drag to the need to query the time point to inquire card video can be; Note: The light blue part is the ordinary video, the dark blue part is the event video; Ordinary video is the video recorded in the static state; Event video is the video gFew readersWhy does the video footage have no sound?
Turn up your phone's volume. Go to Device Settings – Privacy & Security, enable the Audio Recording. However, it only takes effects for new recordings. If it is still not working, contact us via support@nooriolife.com.Few readers
Manuals & Downloads
Account
How to create an account?
Open the Noorio app and click on Sign up. Enter your email address and password. The password must: 1.Contain 8-20 characters. 2.Contain uppercase and lowercase. 3.Contain at least one number. 4.Contain at least one symbol, such as (@ $ & - + ?). Open your Email inbox and find the Welcome Email from Noorio. Click on the verification link in the email to activate your account.Few readersHow to reset or change an account password?
If you haven't signed in: Open the Noorio app and go to the sign-in page. Tap the Forget Password and then enter your registered Email address. You will receive an Email from Noorio containing the password reset link. If you have signed in: Open the password reset link and reset your password. Open the Noorio app and go to Account Settings, tap on Password to change your password. If you have forgotten your password, tap the Forget Password to reset your password.Few readersHow to connect with Facebook, Instagram, and Google accounts?
Facebook, Instagram, and Google account are not supported yet.Few readersAbout Two-factor authentication.
If the two-factor authentication is enabled, a verification code will be required when a smart phone is trying to sign in.Few readersNoorio Smart Camera - Account Security Operation Guide
Noorio Smart Camera - Account Security Operation Guide I. Deleting a Shared Account To remove an authorized shared account, follow these steps: 1. Access the camera's Settings Page; 2. Find and tap the Share option; 3. In the shared account list, select the account to be deleted and tap Delete to complete the operation. II. Confirming No Shared Accounts & Securing Your Account 1. Confirm no shared accounts: If no other accounts are displayed inFew readersCan I Change My Email Address？
Sorry, the NOORIO account is registered by email at present, and the account is bound with the mailbox, so the mailbox address cannot be changed. If you want to change your email address, we recommend that you re-register with NOORIO using your new email address.Few readersWhy I cannot receive Emails from Noorio?
Check the spam folder of your email account. If you didn't receive any email from Noorio. Refresh your browser or try to register again, then check your mailbox. If all the methods above were not working. Contact us via support@nooriolife.com. We can send you an activation link to you.Few readers
Motion
How to configure detection range and motion sensitivity?
Go to the device's Settings Smart Detection Motion Sensitivity or Radar Sensitivity, then adjust the detection range. A smaller number means less sensitivity and a lower detection range.PopularHow to set up an activity zone?
In some cases, trees swaying, pedestrians and cars can cause unwanted notifications. Hence, you can set activity zones to detect your areas of interest and improve the detection accuracy. Go to Camera Settings – Motion Settings - Activity Zone, tap "+" icon at the top-right corner to add an activity zone. You can add up to 3 zones.Few readersWhat can I do if the camera doesn't detect motion or misses detection?
Check your device's installation if it is battery-powered. (a) Make sure the camera is installed at 7-10 ft (2-3 m) and adjust the angle to about 15°. Then the motion can be triggered as designed. 27.png (b) Straighten the camera to get the best performance. addb310picinstall22x.png (https://storage.crisp.chat/users/helpdesk/website/-/c/c/a/8/cca8c61e7fe23000/fFew readersMotion Detection of Battery-Powered Devices
Different from other wired devices, Noorio wire-free devices are battery powered. When the motion sensor on those devices detects a heat source, such as a human, devices will check the image immediately, identifying if there is a motion or person. By default, Noorio devices work in Battery Saving mode. In this mode, the maximum video clip length is 20 seconds and the minimum duration between two video clips is 60 seconds. You can also customize these settings by the following steps: Go toFew readersWhat if the detection type is Person Only?
If the Person Only mode is enabled, the device only detects persons. Otherwise, it detects all motions.Few readers