How to resolve the "No SD card" prompt during playback on B200-SE/B210-SE devices?

If your B200-SE or B210-SE shows “No SD card” when you try to play a recording, please keep the device powered and connected while we check the cause. Do not clear or format storage, remove the device, or perform a factory reset as the first troubleshooting step: existing recordings may be lost.


  1. Check the affected recording and device


Confirm whether live view works and whether the issue affects local SD recordings or cloud recordings. Try one affected clip and a recent clip. Note the exact error, recording date/time and time zone, and take a screenshot. A visible event thumbnail does not by itself confirm that a playable recording is still available.


  1. Check firmware compatibility


Firmware 1.1.0.1292 is used for compatible B200-SE/B210-SE hardware. Please send us the device model, current firmware version and MAC address, or a clear photo of its label, so we can verify compatibility. Do not install firmware intended for different hardware.


If an applicable update is offered in Camera Settings > About Device > Firmware Version, follow the App prompts. Ensure sufficient battery power and a stable network before starting, and do not interrupt the update. If no update is offered, contact support with the device details. We will check whether an update needs to be made available for your device; making an update available does not mean it has already installed.


  1. If playback still fails


Temporarily turn off the phone’s VPN if enabled. Try the phone on Wi-Fi and then mobile data, or vice versa, and retry the affected recording. Keep the camera connected to its own network. If the issue persists, send a short video showing the operation and error, the exact time and time zone, and the App and firmware versions. Support will check available device/platform evidence and guide you to upload App diagnostics if needed.


We do not recommend clearing storage, formatting the card, or resetting/re-adding the device as a routine playback fix. If model-specific diagnosis shows that one of these actions is necessary, support will explain the effect on stored recordings and ask for your agreement first. Save any accessible recordings you wish to keep before proceeding. We cannot promise recovery of footage that has been deleted, overwritten, or was never recorded.


After playback is restored, you can restore your normal phone network settings as needed. If re-enabling a particular feature causes the issue to return, temporarily leave that feature off and tell support what happened.

Updated on: 24/09/2026