Why is the camera not recording?

Recording source and time

Check the correct camera, date, time zone and local/Hub/cloud playback source. No event entry, an event without a saved video and a video that fails to play are different problems.

Event recording

Check that the camera's detection features are enabled and that sensitivity and schedules cover the intended activity. Event recording needs an actual trigger as well as working configured storage. Continuous recording is supported only on applicable models.

Storage and subscriptions

For local recording, check storage status and create a test event to verify that a new clip can be saved and played. For cloud recording, check the plan's validity, device association, retention period and the camera's ability to upload. An active plan alone does not prove that footage was uploaded.

Phone notifications

Phone notification switches do not determine whether the camera triggers an event. If events exist but phone alerts are missing, check app notification settings and the phone's notification permissions.

Avoid clearing storage, deleting events or formatting as an initial troubleshooting step. Further review needs the exact time, source, settings and observed error.

Updated on: 28/09/2026