• How do I handle Noorio subscription, billing, or refund issues?

  Noorio 的订阅、账单或退款问题该如何处理？ How do I handle Noorio subscription, billing, or refund issues? Issue Overview Billing, subscription, refund, or duplicate-charge issues should be handled through the billing path and should not be treated as device return cases. Steps to Try If your goal is to cancel the cloud service, turn off auto-renewal in the original billing channel first. If your goal is a refund or duplicate-charge review, confirm that the charge belongs to a Noorio cloud sPopular

• How to cancel Noorio subscription auto-renewal

  Cancel auto renew? If you want to cancel the renewal service, you can follow these steps: Click on the avatar icon in the upper left corner of the APP; Select "My Services" from the pop-up menu; Select the cloud service package you have subscribed to for renewal; Scroll down to the bottom of the page and click the blue "here" button to complete the cancellation of the renewal.Some readers

• How to reset or change an account password?

  If you haven't signed in: Open the Noorio app and go to the sign-in page. Tap the Forget Password and then enter your registered Email address. You will receive an Email from Noorio containing the password reset link. If you have signed in: Open the password reset link and reset your password. Open the Noorio app and go to Account Settings, tap on Password to change your password. If you have forgotten your password, tap the Forget Password to reset your password.Few readers

• Noorio Smart Camera account security guide

  Noorio Smart Camera - Account Security Operation Guide I. Deleting a Shared Account To remove an authorized shared account, follow these steps: 1.       Access the camera's Settings Page; 2.       Find and tap the Share option; 3.       In the shared account list, select the account to be deleted and tap Delete to complete the operation. II. Confirming No Shared Accounts & Securing Your Account 1.       Confirm no shared accounts: If no other accounts are displayed inFew readers

• Can I change my email address?

  Sorry, the NOORIO account is registered by email at present, and the account is bound with the mailbox, so the mailbox address cannot be changed. If you want to change your email address, we recommend that you re-register with NOORIO using your new email address.Few readers

• How do I create a Noorio account?

  Open the Noorio app and click on Sign up. Enter your email address and password. The password must: 1.Contain 8-20 characters. 2.Contain uppercase and lowercase. 3.Contain at least one number. 4.Contain at least one symbol, such as (@ $ & - + ?). Open your Email inbox and find the Welcome Email from Noorio. Click on the verification link in the email to activate your account.Few readers

• How do I connect Facebook, Instagram, or Google accounts?

  Facebook, Instagram, and Google account are not supported yet.Few readers

• About two-factor authentication

  If the two-factor authentication is enabled, a verification code will be required when a smart phone is trying to sign in.Few readers

• Why can't I receive emails from Noorio?

  Check the spam folder of your email account. If you didn't receive any email from Noorio. Refresh your browser or try to register again, then check your mailbox. If all the methods above were not working. Contact us via support@nooriolife.com. We can send you an activation link to you.Few readers

• How to change the account email for a Noorio camera

  If you want to add the camera to your mother's account, we suggest that you first remove the camera from your own account, then use your mother's email to register a Noorio account and add the camera to the new account. If you wish to permanently deactivate your account, we recommend that you click on the top left corner of the APP to open the sidebar, then click on "Account" or the avatar, and finally click "Delete Account" at the bottom.Few readers