Orders, Shipping, Returns & Refunds

Channel matters. Where you bought the product determines how returns, refunds, and order numbers are handled.

Order numbers

• Amazon: use your Amazon order number.
• Official Noorio website: order numbers start with NOORIO#10.

Shipping & delivery

Orders are processed in ~2 business days; delivery typically takes 2–5 days with automatic email updates (check spam for the tracking number). Presale items and holiday periods may cause delays. Partial deliveries are possible when items ship separately. If there's an issue, share your order number and delivery details.

How do I cancel an order?

Try to cancel it yourself first; if you need help, provide your order number. If the item has already shipped from our warehouse, cancellation may not be possible.

What is the return policy?

• Returns are accepted within 30 days.
• Bought on Amazon (or another marketplace): we recommend contacting that platform's customer service first for new-purchase returns/refunds.
• Bought on the Noorio website: eligible returns receive a pre-paid label within 1–2 business days; non-eligible returns are shipped by the customer to our US/International or Canada address. Refunds are initiated once the product is received.

How do I request a replacement for a defective device?

Provide evidence of the defect in text form (not images for the ID): a short video of the issue (e.g., hold SYNC 2–5 s while plugged into a DC 5V/2A charger and check whether the "NOORIO" hotspot appears in your Wi-Fi list), plus the device ID, order number, shipping address, and contact details. We'll arrange a replacement after confirmation. Please don't return the item to Amazon in the meantime.

Missing accessories (manual, sticker, magnetic mount)

• The user manual is usually in a small envelope beside the color box.
• If a magnetic mount or other accessory is missing, contact support and we'll ship the missing part as soon as possible.

Is there a more detailed manual?

Yes — an electronic manual is available at https://support.nooriolife.com/ with more detailed FAQs.

How do I request an invoice?

Provide: Company name, VAT ID, address, contact, phone, email, order number, and amount.

Updated on: 08/07/2026