Account & Sign-in

How do I create a Noorio account?

• Open the Noorio app and tap Sign up.
• Enter your email address and a password. Your password must:
• Be 8–20 characters long
• Contain uppercase and lowercase letters
• Contain at least one number
• Contain at least one symbol, e.g. @ # $ _ & - + ?
• Open your email inbox, find the welcome email from Noorio, and tap the verification link to activate your account.

I didn't receive a verification / activation email. What can I do?

• Check your spam / junk folder and search for the keyword "Noorio."
• Confirm your email address was entered correctly (no typos or trailing spaces). Tip: copy and paste your address to avoid mistakes.
• Refresh your browser or try registering again, then check your inbox.
• If it still doesn't arrive, contact support@nooriolife.com and we can send you an activation link manually.

How do I reset or change my password?

• Change (you know your password): Open the app → tap your profile picture (top-left) → Account → Password, then follow the prompts.
• Forgot your password: On the login page tap Forgot Password, enter your bound email, receive the verification code, and set a new password.
• Once changed, the old password stops working immediately.

Can I change the email address on my account?

The account is bound to the email used at registration, so the email address itself cannot be changed. If you need a different address, register a new account with the new email and add your devices to it.

How do I move a camera to another person's account (e.g., a family member)?

• Remove the camera from your current account.
• Have the other person register a Noorio account with their own email.
• Add the camera to the new account.

Can I sign in with Facebook, Instagram, or Google?

Not at this time. Please sign in with your Noorio email account.

Can I log in on more than one device at the same time?

Yes. There is no limit on simultaneous logins, and multiple people can view live footage at once. Note: only one person can talk through the camera at a time.
To receive the same notifications as the main account, log in with the same email and password on the other phone (rather than using device sharing).

What is two-factor authentication (2FA)?

When 2FA is enabled, a verification code is required whenever someone tries to sign in on a new phone. To enable it, go to Personal Center → Account Security → Two-Factor Authentication.

How do I keep my account and cameras secure?

• Use a strong, unique password (at least 8 characters mixing upper/lowercase, numbers, and symbols; avoid birthdays or sequences like 123456). Don't reuse it on other sites.
• Enable 2FA if available.
• Review shared access: Camera Settings → Share shows who has access; tap Delete to remove anyone. If no accounts are listed, the device has not been shared.
• If you ever shared your account password with someone, change your password to revoke their access.
• Keep the app updated to the latest version.

Updated on: 08/07/2026