Question 1

How to setup B200/B210/B310/D110?

Accepted Answer

${frame}Video of APP adding operation for B200/B210/B310/D110.

Compatible Devices

Preparation

Before the setup, you may need

A Wi-Fi router has a 2.4GHz network enabled. Generally, networks that end with '5','5', or '5G' are usually a 5GHz network and other networks are most likely 2.4GHz networks.
A smart phone with Noorio App installed and connected to your .

Now, you are ready to open the Noorio App, register an account, and tap "Set Up a Device" to add your devices.

Set up your device

Scan the QR code on the back of the device. You can also manually select the device model and input the setup code.
Name your device.
Select your , or manually enter your Wi-Fi credentials as the one your phone connected to. Grant permissions if required. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/6/87a62142c21b5000/image_1

Question 2

B200/B210/B310/D110 Network Configuration Troubleshooting Guide

Accepted Answer

Troubleshooting Common Network Configuration Issues

Issue 1: Repeated Connection Failures / No "Connecting to Network" Prompt on the Device

Press and hold the device’s SYNC button again and wait until the LED flashes blue. If the device does not emit a voice prompt, charge it for 30 minutes first before retrying.
Disable the relevant feature on your phone (keep it disabled throughout the setup process).
Restart your phone and try adding the device again. Issue 2: Persistent Connection Problems (Usually Caused by Abnormal Phone Settings)
For iPhone Users
1. Go to Settings → Mobile Data and turn off Mobile Data.
2. Go to Settings → Wi-Fi, find Ask to Join Networks and select Ask.
3. If the above steps do not work, reset the network settings: Go to Settings → General → Transfer or Reset iPhone → Reset Network Settings. Enter your lock screen password to confirm. After the phone restarts, try adding the device again.
For Samsung and Other Android Users
1. Delete the Noorio temporary network: Go to Settings → Connections → WLAN → tap the three-dot icon in the upper right corner → Advanced → Manage Networks. Locate the network named "Noorio_xxxx" and tap Forget.
2. Go to Settings → Connections → WLAN → tap the three-dot icon in the upper right corner → Advanced, then turn off Switch to Mobile Data.
3. Reset the network settings: Go

Question 3

B200-SE/B210-SE: Fix for Network Connection & Configuration Failures

Accepted Answer

Troubleshooting Common Issues (Quick Fixes for Network Configuration Failure)

1. The APP prompts that it cannot connect to WiFi / cannot detect the corresponding WiFi signal

First, confirm that both the mobile phone and the device are within the coverage of the 2.4G WiFi network. If the 2.4G and 5G WiFi networks of the router share the same name, access the router settings interface to rename them (it is recommended to mark the 2.4G network with the "2.4G" label) to avoid confusion.
Double-check that the WiFi password is entered correctly, paying close attention to ensuring that uppercase and lowercase letters, as well as special characters (e.g. !@#), are consistent with the router settings.
If the WiFi name displayed on the APP is incorrect, tap "Switch WiFi" during the corresponding network configuration step and reselect the correct 2.4G WiFi network. At the same time, check if the router has enabled the MAC address filtering or blacklist function. If so, add the device’s MAC address (printed on the back of the device or in the user manual) to the whitelist.
Access the router management interface and confirm that the "AP Isolation" function is disabled. This function blocks communication between devices, which will prevent the APP from detecting the device’s hotspot.
Reduce the distance between the device and the router, remove obstacles such as partition walls and metal cabinets between them, and minimize WiFi signal interference (it is re

Question 4

The device is offline again this morning and the app shows disconnected.

Accepted Answer

The device is offline again this morning and the app shows disconnected.

Brand: Noorio
Support category: Device Offline
Applicable models: All supported Noorio devices

Issue summary

The device appears offline in the app, cannot reconnect, or repeatedly disconnects after coming back online.

Step-by-step troubleshooting

Check that the device has stable power and that the status light behaves normally.
Confirm that the router is online and that the Wi-Fi signal around the device is strong enough.
Restart the router and the device once, then refresh the device status in the app.
Verify whether the Wi-Fi password, router, or network environment changed recently.
If the device stays offline, remove temporary network instability by testing it closer to the router.

Recommended resolution

Offline issues are usually resolved by restoring stable power and Wi-Fi, refreshing the connection, and ruling out recent router or password changes.

What to collect if the issue continues

Device model, offline start time, Wi-Fi/router changes, status light condition, and a screenshot of the offline page.

Escalation rule

Escalate if the same model goes offline in batches, if the device never reconnects after network recovery, or if the issue appears immediately after firmware change.

Question 5

Failed to connect to the network or cannot find my Wi-Fi.

Accepted Answer

Place your device closer to your router and make sure the Wi-Fi signal is strong enough.
Check if your router is working properly and its SSID is not hidden.
Check your Wi-Fi password, set it up again with a correct password.
Check your Wi-Fi Network, Noorio devices can only connect to channels 1-11 on a 2.4GHz Wi-Fi networks with WPA/WPA2 encryption.
Try to change your Wi-Fi name with English letters.

Question 6

Camera offline and not online after rebooting router.

Accepted Answer