How to fix event list display issues in the new app version

Event-list and playback checks

The event list can show entries from different storage sources. Check the selected camera, date, time zone, filters and the local, Hub or cloud source available for that model. An event entry alone does not prove that its video is still available.

Missing or unplayable events

Possible explanations include an expired retention period, deleted footage, a recording that was never saved, or a playback/network problem. An old app migration issue is not evidence of the cause of a current failure.

Do not delete event entries merely to troubleshoot playback. Back up important accessible footage before deletion or storage changes. For phone playback problems, turn off a VPN and compare Wi-Fi with mobile data.

Persistent failures need the model, app version, affected time and time zone, selected storage source, screenshot or operation video, and relevant logs. The exact cause and any recovery options depend on those checks.

Updated on: 28/09/2026