Contact Us

• Live chat: 24/7 online real-time customer support, available in the Noorio app.
• Support email: support@nooriolife.com
• Phone (toll-free): +1 800 642 5905 | +1 978 678 5020
• Hours (phone): Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time)
• Help Center: https://support.nooriolife.com/

Before contacting support, please have ready: product order number, purchase date, recipient address, device MAC / setup code (on the back of the device, or in the app under Device Settings → About Device), and a detailed description of the issue. For cloud-service questions, also include your app account and the cloud package order number.

This FAQ consolidates content across all Noorio product models and sales channels. Steps and specifications may vary slightly by app/firmware version — always keep your app and device firmware updated to the latest version.

Updated on: 08/07/2026