Troubleshooting Common Network Configuration Issues

Issue 1: Repeated Connection Failures / No "Connecting to Network" Prompt on the Device

1. Press and hold the device’s SYNC button again and wait until the LED flashes blue. If the device does not emit a voice prompt, charge it for 30 minutes first before retrying.
2. Disable the relevant feature on your phone (keep it disabled throughout the setup process).
3. Restart your phone and try adding the device again.

Issue 2: Persistent Connection Problems (Usually Caused by Abnormal Phone Settings)

1. For iPhone Users
2. 1. Go to Settings → Mobile Data and turn off Mobile Data.
   2. Go to Settings → Wi-Fi, find Ask to Join Networks and select Ask.
   3. If the above steps do not work, reset the network settings: Go to Settings → General → Transfer or Reset iPhone → Reset Network Settings. Enter your lock screen password to confirm. After the phone restarts, try adding the device again.
2. For Samsung and Other Android Users
3. 1. Delete the Noorio temporary network: Go to Settings → Connections → WLAN → tap the three-dot icon in the upper right corner → Advanced → Manage Networks. Locate the network named "Noorio_xxxx" and tap Forget.
   2. Go to Settings → Connections → WLAN → tap the three-dot icon in the upper right corner → Advanced, then turn off Switch to Mobile Data.
   3. Reset the network settings: Go to Settings → General Management → Reset → Reset Settings → Reset Network Settings. Enter your lock screen password to confirm. After the reset, try adding the device again.

Issue 3: APP Prompts "Unable to Connect to Wi-Fi" / Fails to Detect the Wi-Fi Signal

1. Confirm that both your phone and the device are within the coverage of a 2.4G Wi-Fi network (the device does not support 5G Wi-Fi). It is recommended to distinguish the names of 2.4G and 5G Wi-Fi networks in the router settings (avoid using the same name).
2. Check that the Wi-Fi password is entered correctly, paying attention to uppercase and lowercase letters as well as special characters.
3. If the displayed Wi-Fi name is incorrect, tap "Switch Wi-Fi" at the corresponding step in the APP and select the correct 2.4G Wi-Fi network.
4. Check if the router has enabled the MAC address filtering/blacklist function. If enabled, add the device’s MAC address (found on the back of the device or in the user manual) to the whitelist.
5. Confirm that the router’s AP Isolation function is disabled (this function blocks communication between devices, resulting in failure to detect the device hotspot).
6. Reduce the distance between the device and the router, avoid obstacles such as walls and metal objects, and minimize Wi-Fi signal interference.

Issue 4: No Voice Prompt or Indicator Light Flashing After Long-Pressing the Sync Button

1. Charge the device with a DC5V2A adapter for 6–8 hours before attempting to add the device again.
2. If there is still no response, provide the device’s MAC address and record the following video for feedback: Connect the device to a DC5V2A charger, press and hold the sync button for 2–5 seconds, and at the same time, show the Wi-Fi list on your phone to confirm whether a hotspot named "NOORIO" appears.

Issue 5: Other Special Cases

1. If none of the above troubleshooting steps work, restart the router and the device (press and hold the sync button on the back of the device for more than 10 seconds until you hear the prompt "device reset successfully"), then perform the network configuration again.
2. If the problem persists, record the status of the device indicator light and the specific error prompt from the APP, then contact the official customer service for further troubleshooting.

Updated on: 07/01/2026