Troubleshooting Common Issues (Quick Fixes for Network Configuration Failure)

1. The APP prompts that it cannot connect to WiFi / cannot detect the corresponding WiFi signal

1. First, confirm that both the mobile phone and the device are within the coverage of the 2.4G WiFi network. If the 2.4G and 5G WiFi networks of the router share the same name, access the router settings interface to rename them (it is recommended to mark the 2.4G network with the "2.4G" label) to avoid confusion.
2. Double-check that the WiFi password is entered correctly, paying close attention to ensuring that uppercase and lowercase letters, as well as special characters (e.g. !@#), are consistent with the router settings.
3. If the WiFi name displayed on the APP is incorrect, tap "Switch WiFi" during the corresponding network configuration step and reselect the correct 2.4G WiFi network. At the same time, check if the router has enabled the MAC address filtering or blacklist function. If so, add the device’s MAC address (printed on the back of the device or in the user manual) to the whitelist.
4. Access the router management interface and confirm that the "AP Isolation" function is disabled. This function blocks communication between devices, which will prevent the APP from detecting the device’s hotspot.
5. Reduce the distance between the device and the router, remove obstacles such as partition walls and metal cabinets between them, and minimize WiFi signal interference (it is recommended that the distance does not exceed 5 meters).

2. No prompt tone is heard and the pairing process does not proceed after aligning the camera with the APP QR code

1. Precisely adjust the scanning parameters: Maintain a distance of 15–20 cm (6–8 inches) between the camera lens and the APP QR code. Ensure the lens is vertically aligned with the center of the QR code with a tilt angle of no more than 15°. You can slowly move the mobile phone back and forth to help the camera identify the QR code clearly.
2. Confirm the APP status: Ensure the APP remains on the "QR Code Network Configuration" interface at all times and do not switch the APP to the background (background switching may cause the network configuration to be interrupted).
3. Optimize the scanning environment: Avoid operating in areas exposed to direct sunlight or strong light reflections. If the mobile phone screen is dim, go to the phone settings to increase the screen brightness, ensuring the QR code is clear and not blurred.

3. No voice prompt is heard and no indicator light changes occur on the device after long-pressing the SYNC button

1. The device may have insufficient battery power. It is recommended to charge the device for 6–8 hours using a DC5V2A adapter, then attempt to long-press the SYNC button again for network configuration after it is fully charged.
2. If there is still no response after charging, collect the following device information and provide feedback: Supply the MAC address printed on the back of the device, and record a video showing the process of connecting the camera to a DC5V2A charger, long-pressing the sync button for 2–5 seconds, and then opening the mobile phone’s WiFi list to show whether a hotspot starting with "NOORIO" appears. Contact the official customer service for further assistance.

4. The device emits a voice prompt but the pairing process cannot be completed

1. Prioritize checking the device binding status: The camera may have been added to another Noorio account and not removed, making it impossible to bind it repeatedly. You need to log in to the original bound account, delete the device from the device list, and then re-add it using your current account.

5. Other special cases

1. If the problem persists after completing all the above troubleshooting steps, try restarting the device and the router: Long-press the sync button on the back of the camera for more than 10 seconds until you hear the prompt "device reset successfully", and restart the router at the same time. After the router resumes normal operation, follow the "Device Addition Steps" again to configure the network.
2. If network configuration still fails after the restart, it is recommended to record the following information in detail (the real-time status of the device indicator light, the specific error prompt displayed on the APP, and the network environment during the operation) and contact the official Noorio customer service for targeted troubleshooting.

Updated on: 07/01/2026