Notifications

I'm not receiving notifications

• Make sure the device is ON.
• Check that Push Notification is enabled for the current Security mode (Home/Away/Sleep/Disarmed).
• Check whether Geofencing or a Schedule is silencing notifications at this time.
• Enable In-App Notifications (Sidebar → Settings → Notification) to get alerts while the app is open.
• Shared devices only support live view and do not receive notifications — log in with the admin account to receive them.

Can I filter notifications for Motion vs. Person?

On newer B200/B210/B310 firmware you can choose whether to notify for Motion and Person separately. The Person option only appears after upgrading firmware and re-adding the device (you don't need to delete it first).

What is "Live Streaming Alert"?

For battery devices, a countdown appears before pop-up alerts during live streaming. Adjust the interval in Settings → General → Live Streaming Alert (1–30 minutes, default 5). You can extend the interval but can't fully disable it.

VoIP Doorbell Integration

Turn this on (Sidebar → Settings → Notification) to receive doorbell calls via VoIP for a seamless in-app calling experience.

Updated on: 08/07/2026