Articles on: Noorio Brand FAQ

How to resolve the "No SD card" prompt during playback on B200-SE/B210-SE devices?

If your B200-SE/B210-SE device displays the "NO SD card" prompt when playing back recorded footage, you can troubleshoot and resolve the issue by following these steps:

I. First, confirm that the device firmware is up to date (Current latest version: 1.1.0.1252)

  1. Check and trigger an update: Pull down to refresh on the device's main page. The system will automatically detect and prompt a firmware update if your current version is not the latest one.
  2. Perform the update (meet the following conditions to avoid update failure):
    • ① Charge the device for 2–3 hours in advance to ensure sufficient battery power (low battery will cause the update to be interrupted).
    • ② Place the device close to the router to guarantee a stable and smooth network signal (weak or disconnected network will lead to update failure).
    • ③ Operation path: Tap Camera Settings → About Device → Firmware Version → Tap Update Firmware Version and wait for the update to complete.

II. If you do not receive the latest version push notification

  1. Pull down the main page to refresh multiple times to try triggering version detection and push notification.
  2. If the update push notification still does not appear after multiple refreshes, we recommend going to the device settings page first, finding the About Device option, and checking the Software Version section for any update prompts:
    • If an update prompt is available, tap it directly to start the update.
    • If no update prompt is available here either, please provide the device's MAC address (located below the QR code at the bottom of the camera), and we will add you to the update whitelist to ensure you can receive the update normally.

III. If the device is already running the latest version (1.1.0.1252)

  1. First, access the device's real-time live view interface and confirm that the real-time feed is working properly.
  2. Operation path: Tap Settings in the upper right corner of the live view interface → Select Storage → Go to Local Storage → Tap Clear Storage.
  3. After clearing the storage, reset the device and re-add it to your current account.
  4. If the "NO SD card" prompt still appears after completing the above steps, please provide the device's MAC address (located below the QR code at the bottom of the camera), and we will submit the issue to our technical team for further troubleshooting.

Updated on: 07/01/2026