How to resolve the issue of abnormal memory card？

1. Power off the camera, remove and reinsert the memory card, then power it back on to see if it can be restored to normal.
2. If the issue persists after restarting, the memory card might be faulty. Try formatting the card.
3. If formatting via the app doesn't resolve the issue, try formatting it on a computer.
4. If the card still shows issues after formatting on a computer, try using a different card.
5. If a new card works properly, the old one might be damaged. Replace it with a new one.
6. If multiple cards show issues or fail to be recognized, the device's card slot may be malfunctioning. Contact technical support for further assistance.

Updated on: 07/01/2026