Question 1

What should I do if I forget the APP password?

Accepted Answer

"1. Open the APP, click "Forgot Password" on the login page, and reset the password according to the verification code received to log in.

If the mobile phone number/email registered with the original account has been cancelled, the password cannot be changed. It is recommended to recall whether you can recall the previous password.
(If you really can't remember the password, it is recommended to restore the device to factory settings and apply for a new account to add it again.)"

Question 2

How to turn on night vision at night?

Accepted Answer

Use the current account to log in to the client APP, parameter settings in the upper right corner of the video - night vision - select on, you can turn on the night vision function, if you choose automatic, the camera will automatically turn on or off the night vision function according to the light intensity.

Question 3

How to save and download videos?

Accepted Answer

"How to save and download cloud video?

Enter the video screen, open the playback video, drag the historical video in the timeline, a button with a "scissors" icon will appear below the video, click to enter the video saving interface, and select the video to be saved (a video can only be Edit for 10 minutes), click the "Save to Cloud Album" button, the saved video can be viewed in the cloud album and downloaded to the local phone.

How to save the video on the memory card separately?

The memory card video cannot be copied directly through the APP. You can try to open the memory card playback, and then open the recording function that comes with the phone, and save the video recording to the local phone.
After the camera is powered off, pull out the memory card and copy the video in the memory card to the computer through the card reader. "

Question 4

Can't get the registration verification code?

Accepted Answer

If you register with an email, the registered account will be sent to the email. If you do not receive the registration email in the inbox, please confirm whether it is in the junk mailbox;
If you use your mobile phone number to register and do not receive the SMS verification code, please confirm whether the SMS is blocked by the mobile phone security software;
Do not repeatedly obtain the verification code, otherwise the account will be identified as a malicious operation by the system and will be blocked.
If you have not received the verification code, it is recommended to change the account and try.

Question 5

What should I do if the device is offline after changing the router or changing the WiFi password?

Accepted Answer

If the router has been changed or the WiFi account password has been changed at home, please test as follows:

Find the reset button on the camera body, press and hold it for more than 5 seconds, and hear the camera voice prompt "the camera has been reset successfully" or the indicator light turns off and then lights up again, you can release the button, and then wait for the restart;
After the device restarts, if you hear the voice prompt of the camera again or the indicator light is flashing/steady on, click "Troubleshoot" - then click "Re-Add", then select one of the adding methods, and follow the steps for adding the device for the first time. You can connect to the Internet.
If the above method is used, it cannot be added successfully. Please enter the settings page of the offline device and remove the device;
After the device is removed, wait for the device to restart;
After the device is restarted, when you hear the voice prompt or the indicator light flashes, you can re-add it according to the way of adding a new device;
If the device cannot be added successfully after following these steps, please replace the power adapter of the camera, restore the device to the factory settings, and try to add it again;
If you still can't add it, it is recommended to contact the camera merchant to communicate and deal with it within the warranty period;

Question 6

I have purchased the cloud service, but there is no alarm prompt. What is the reason?

Accepted Answer

"1. Select the video in the device list, set (gear) in the upper right corner of the playback page--"Message Notification" setting--turn on the sound/action reminder, and then set the acceptance frequency according to your own needs.

In the setting menu of some devices, there will be an "alarm setting", which can be turned on or off according to personal needs.
(Note: The "Alarm Switch" in "Alarm Reminder" must be on, otherwise no event will be generated and no cloud event video will be recorded.)"

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