Question 1

What should I do if I forget the APP password?

Accepted Answer

"1. Open the APP, click "Forgot Password" on the login page, and reset the password according to the verification code received to log in.

If the mobile phone number/email registered with the original account has been cancelled, the password cannot be changed. It is recommended to recall whether you can recall the previous password.
(If you really can't remember the password, it is recommended to restore the device to factory settings and apply for a new account to add it again.)"

Question 2

“AP热点”添加

Accepted Answer

1、确认设备正常通电后，等待设备语音提示“开始网络配对”或摄像机指示灯闪烁；

2、听到语音提示或指示灯闪烁后，在APP的首页右上角点击“+”——点击“智能摄像机”——选择“AP热点”；

3、勾选“设备已通电”——点击“下一步”；

4、请仔细阅读此页面上的提示，确认热点WiFi的前缀后点击“前往设置”；

5、找到手机WiFi列表中指定的热点WiFi，连接成功后点击左上角返回；
（部分设备的热点WiFi需要输入密码，可在说明书中查找，若说明书中未说明，建议联系摄像机商家咨询。）

6、返回到添加页面后，会显示“已连接设备热点”，再点击“下一步”；

7、此时会出现您家里的WiFi信号，点击家里的WiFi，输入WiFi密码，点击连接；

8、添加成功后，选择设备名称，然后点击“立即体验”就可以正常使用了。

Question 3

How to turn on night vision at night?

Accepted Answer

Use the current account to log in to the client APP, parameter settings in the upper right corner of the video - night vision - select on, you can turn on the night vision function, if you choose automatic, the camera will automatically turn on or off the night vision function according to the light intensity.

Question 4

设备长时间不使用，无法联网怎么办？

Accepted Answer

设备长时间不使用，无法联网，请直接按照以下方式尝试：
1、打开客户端，进入已离线设备的设置页；
2、在设置页，找到“移除设备”；
3、设备移除后，摄像机会进行复位，等待设备重启；
4、设备重启后，听到语音提示或指示灯闪烁时，按照新设备的添加方式重新添加即可；

Question 5

How to save and download videos?

Accepted Answer

"How to save and download cloud video?

Enter the video screen, open the playback video, drag the historical video in the timeline, a button with a "scissors" icon will appear below the video, click to enter the video saving interface, and select the video to be saved (a video can only be Edit for 10 minutes), click the "Save to Cloud Album" button, the saved video can be viewed in the cloud album and downloaded to the local phone.

How to save the video on the memory card separately?

The memory card video cannot be copied directly through the APP. You can try to open the memory card playback, and then open the recording function that comes with the phone, and save the video recording to the local phone.
After the camera is powered off, pull out the memory card and copy the video in the memory card to the computer through the card reader. "

Question 6

Can't get the registration verification code?

Accepted Answer

If you register with an email, the registered account will be sent to the email. If you do not receive the registration email in the inbox, please confirm whether it is in the junk mailbox;
If you use your mobile phone number to register and do not receive the SMS verification code, please confirm whether the SMS is blocked by the mobile phone security software;
Do not repeatedly obtain the verification code, otherwise the account will be identified as a malicious operation by the system and will be blocked.
If you have not received the verification code, it is recommended to change the account and try.

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