• How does the camera record?

  "1. If the camera does not support TF card, it only supports purchasing a cloud service package to save cloud video; 2. If the camera supports TF card, you can insert the TF card separately to record, or purchase a cloud service package to save the cloud video; (You can use both cloud video and TF card video at the same time, double video is more secure.)"Few readers

• What if there is no event message in the "Messages" of the APP?

  "1. Confirm whether the device has purchased the cloud service package? After purchasing the cloud service, the message page in the APP will generate the event message; 2. If you have purchased a cloud service package, you can check whether "Message Notification" is enabled on the device settings page? 3. There is a menu option of "Alarm Settings", click to enter whether the relevant switch is turned on? Can you also try setting the sensitivity and detection area? (The "Alarm Switch" in "AlaFew readers

• What should I do if the memory card is full?

  "1. Under normal circumstances, when the memory card is full, it will automatically overwrite the earliest video and save it. If there is no automatic overwriting, it is recommended that you disconnect the device, pull out the memory card, insert it into the computer with a card reader, export the previous video files, and then format the memory card and insert it into the device for use. If the capacity of the memory card is larger than the limited capacity of the camera, it may not beFew readers

• Why is the picture not clear?

  "If the high-pixel device is in use, the resolution is low, after opening the live page, click the screen, and a button to switch the resolution will appear in the lower right corner of the screen, and you can try to switch the resolution. Note: The pixels of different models of cameras are different, so the picture quality will also be different. For details, you can contact the camera manufacturer for consultation. "Few readers

• How can family members also watch the live video of the camera (share members)?

  Select the video in the device list--settings in the upper right corner--click "Share device"--click "Add member"--fill in the relevant information, and check the function permissions that need to be authorized--then click "OK".Few readers

• Why is there noise when viewing video?

  "After the device is successfully paired, try not to place the device next to other electrical appliances to avoid interference and abnormal sounds. Please make sure the phone is far away from the camera, and then turn on the video and try it~"Few readers

• How to use the shared account to operate the camera?

  When adding a sharing account to the master account, check the PTZ option to share the account to operate the camera.Few readers

• What should I do if the event message is pushed too frequently?

  Select the video in the device list, and set (gear) in the upper right corner of the live page--"Message Notification" setting--you can set it according to your own needs.Few readers

• How many people can I invite family members to watch?

  Accounts can be shared with up to 10 people.Few readers

• What should I do if the picture is reddish/greenish?

  "1. Manually turn on the night vision mode in the settings, and try to turn it off again; 2. Try to switch the resolution; (click the lower right corner of the screen to switch the resolution) 3. If the above operations cannot be resolved, restore the device to factory settings and try pairing again; 4. If the above methods cannot be solved, it may be a hardware problem. It is recommended to contact the merchant for consultation. "Few readers

• How to delete historical recordings?

  "Cloud video deletion: Enter the device settings - click "more settings" - click "delete value-added service storage data" to delete all videos stored in cloud storage, and also delete all data of other services. (The file cannot be recovered after it is deleted. It is generally not recommended to delete it. Under normal circumstances, the cloud video will be automatically overwritten according to the rules of the package. If there are important video files, it is recommended to save and dowFew readers

• What is the one-touch calling feature?

  "One-click call means that after the front-end camera is triggered by the local button, the answering box pops up on the mobile phone. Real-time voice intercom function is realized. (Devices with one-touch calling, currently only Android phones support this feature.)"Few readers

• Why does the front end make a call, but the mobile phone does not respond?

  "1. Please confirm that the APP client is running normally in the background of the mobile phone; 2. IOS does not support pop-up answer dialog box directly; 3. For Android, please make sure that the background running of the APP is not disabled, and enable the message reminder permission. "Few readers

• Why is night vision bad?

  After turning on night vision at night, make sure that there is no close-up object in front of the camera blocking it, otherwise the device will focus on the nearest object and cause white light, and the surrounding environment will become pitch-black. ——At this point, you can adjust the lens to an open position appropriately. If there is no obstruction in front of the camera, you can enter the camera's settings to confirm whether the night vision mode is turned on? ——If the night visFew readers

• Why can't I receive push notifications on my phone's taskbar?

  "1. The taskbar of the mobile phone cannot receive the push message, please confirm whether the local authority of the mobile phone has authorized the client? (Generally, it is set in the "Settings" - "Message Push/Permission" of the mobile phone. For specific operations, you can contact the mobile phone merchant's customer service for consultation.) If you can't find the place to operate on your phone, you can uninstall the APP first, and then re-search for the APP to download in the applFew readers

• Why is there no memory card recording?

  "1. Please confirm whether a memory card is inserted into the camera? (Generally, the device does not come with a memory card, you need to insert it separately) If a memory card is inserted, please confirm whether the device has read the memory card status. You can click "Memory Card Management" on the camera's settings page to confirm. If the camera does not read the memory card, you can power off the camera, pull out the memory card to format, reinsert the camera, and then power on. 4Few readers

• How to delete shared members?

  Select the video in the device list - Settings in the upper right corner - Click "Share Device" - Select the member to be deleted to enter the "Permission Management" page - click "Delete Member".Few readers

• What should I do if the gimbal cannot be controlled? (What should I do if the camera cannot be rotated?)

  If the gimbal cannot rotate normally, please follow the steps below to try: Try to restart the APP and try again, or uninstall and reinstall it; Click the "PTZ reset button" on the PTZ control page and try; Try after the camera is powered off and restarted. Reset the camera to factory settings and try pairing again. For hardware problems, please contact the supplier.Few readers

• Why is the camera image upside down?

  If the camera is installed upside down, the picture may be upside down, which can be solved by setting the camera on the APP to rotate the image 180 degrees.Few readers

• Is the voice intercom function of the camera the same as making a phone call?

  "1. If the client APP displays the "microphone" icon, you need to press and hold to speak, which is the one-way voice function; 2. If the client APP displays the "telephone" icon, click on the call, it is a two-way voice function, similar to making a phone call. "Few readers

• What is the difference between TF card recording and cloud service recording?

  "The TF card is recorded by inserting the memory card into the camera. Only when the camera is connected to the Internet can the video in the TF card be remotely accessed through the APP. If the device is lost, the TF card will also be lost along with the device. The video in the TF card cannot be inquired through the APP. The cloud service saves the video on the cloud server. Even if the device is offline or the device is lost, the saved video can still be queried through the APP as long as itFew readers

• How to check cloud video/memory card video?

  "1. Open the live screen of the camera; 2. Click "Playback" in the lower right corner, a time bar will appear; there is a "Little Cloud" icon and a "Memory Card" icon on the right side of the time bar, 3. If you want to query the cloud video, click the "Little Cloud" icon. After the "Little Cloud" icon turns blue, the blue part of the time bar is the cloud video, which can be dragged to query. (After clicking playback, the default is cloud playback) 4. If you want to query the memory cardFew readers

• What should I do if the image is blurry/black?

  "1. Confirm whether the APP is the latest version (update to the latest version); 2. Reduce image quality (switch image quality); 3. Confirm whether the connected network is good (restart the device and try); 4. Try to replace the power adapter; 5. Reset the device to factory settings and try pairing again; 6. Camera hardware problem (contact the purchaser)"Few readers

• How to add cloud playback permissions to shared members?

  "Select the video in the device list - Settings in the upper right corner - Click "Share Device" - Select the member to be deleted to enter the "Permission Management" page - Click "Edit" in the upper right corner - Check "Playback". (At present, only cloud video recording can be authorized to view the shared account, and memory card video recording does not support authorization at the moment)"Few readers

• Talking on the phone and the camera is silent?

  "1. First, check whether the management permission of the mobile phone microphone or speaker is set for the client APP on the mobile phone. 2. Ios users can go to the privacy settings of the system to open the microphone permission of the APP. 3. The Android phone finds the permission management settings in the phone, such as application management, mobile phone manager, security center, etc., and opens the permissions of the microphone and speaker. 4. Confirm whether the volume of the phoFew readers

• Why can't I hear sound when the camera is watching video?

  "1. Confirm whether the speaker icon in the video surveillance page is turned on; 2. Whether the volume of the mobile device itself is turned on. 3. Confirm whether the mobile phone permissions have authorized the APP microphone and speaker permissions. "Few readers

• Why is there no cloud recording?

  "1. Please confirm whether the cloud storage service is activated first. If the cloud storage service is not activated, you can only view the real-time video. (If you have purchased other paid services, the video will not be saved, and the cloud video will only be saved if you purchase a cloud service package.) If you have purchased a cloud service, please confirm whether the purchased service is an alarm recording service? Alarm recording cloud service package, recording will only be doneFew readers

• I have purchased the cloud service, but there is no alarm prompt. What is the reason?

  "1. Select the video in the device list, set (gear) in the upper right corner of the playback page--"Message Notification" setting--turn on the sound/action reminder, and then set the acceptance frequency according to your own needs. In the setting menu of some devices, there will be an "alarm setting", which can be turned on or off according to personal needs. (Note: The "Alarm Switch" in "Alarm Reminder" must be on, otherwise no event will be generated and no cloud event video will be reFew readers

• How to save and download videos?

  "How to save and download cloud video? Enter the video screen, open the playback video, drag the historical video in the timeline, a button with a "scissors" icon will appear below the video, click to enter the video saving interface, and select the video to be saved (a video can only be Edit for 10 minutes), click the "Save to Cloud Album" button, the saved video can be viewed in the cloud album and downloaded to the local phone. How to save the video on the memory card separately? ThFew readers

• How to turn on night vision at night?

  Use the current account to log in to the client APP, parameter settings in the upper right corner of the video - night vision - select on, you can turn on the night vision function, if you choose automatic, the camera will automatically turn on or off the night vision function according to the light intensity.Few readers