• WiFi network connection failed

  During the device adding process, the WiFi connection fails. Check as follows: The distance between the camera and the router is far, it is recommended to place the camera on the side of the router to add a try;(It is not recommended that the distance between the camera and the router is too far, if there is a wall in the middle, the WiFi signal will also be weakened) Try to avoid special characters in the WiFi name and password. If there are special characters, it is recommended to modFew readers

• How to add BF200? (The device has a built-in APN)

  Reset the device and wait for the device to broadcast: ①Welcome to use the smart camera. Please add the device through the app. ②4G network connection in progress. Please wait ③ The 4G network connection was successful After the broadcast is completed, click the "+" entry in the upper right corner and select Add Device step 2.png After selecting "Add DevicFew readers

• Addition of AP hotspot

  After confirming that the device is powered on normally, wait for the device's voice prompt "Start network pairing" or the camera indicator light to flash; After hearing the voice prompt or the indicator light flashing, click "+" in the upper right corner of the home page of the APP - click "Smart Camera" - select "AP Hotspot"; Check the "Device is powered on" - then click "Next"; Please read the prompts on this page carefully, confirm the prefix of the hotspot WiFi, and click "GoFew readers

• Can't get WiFi signal.

  If the mobile phone has been connected to WiFi, but the client does not recognize the WiFi signal during pairing, you can do as follows: Find the client in the mobile phone permissions, and make sure that the "network permissions" and "location permissions" of the client are turned on (iOS phones need to select "Precise Location" for the location permission) If you do not know where the mobile phone permissions are set, you can directly uninstall the client and download the client agaFew readers

• What should I do if the device is not used for a long time and cannot be connected to the Internet?

  If the device is not used for a long time and cannot be connected to the Internet, please try the following methods directly: Open the client and enter the settings page of the offline device; On the Settings page, find "Remove Device"; After the device is removed, the camera will reset and wait for the device to restart; After the device is restarted, when you hear the voice prompt or the indicator light flashes, you can re-add it according to the way of adding a new device;Few readers

• There is no next step for local direct connection/AP hotspot addition.

  Uninstall the client and download it again by scanning the QR code on the manual; Confirm whether the location permission is enabled;Few readers

• What should I do if the device suddenly goes offline without changing the router and changing the WiFi account password?

  If the router at home has not been replaced and the WiFi account password has not been changed, please try the following methods: Unplug the power supply of the device; Wait about 1-5 minutes, then power on the camera again; After powering on again, wait for about 3-5 minutes to confirm whether the device is reconnected to the Internet. You can pull down to refresh on the home page of the client; If the power is turned off and the power is turned on again, the device does not reFew readers

• Scan code to add

  Confirm that the phone is connected to the home WiFi network; After confirming that the device is powered on normally, wait for the device's voice prompt "Start network pairing" or the camera indicator to flash; After hearing the voice prompt or the indicator light flashing, click "+" in the upper right corner of the home page of the APP - click "Smart Camera" - select "Scan Code to Add"; Click "Device is powered on" - click "Next"; After entering the WiFi password, click "NexFew readers

• What if the network at home is 5G?

  Turn on the router's dual-band mode and select the 2.4G signal. (For details, please refer to the router manual, or contact the router merchant customer service for guidance.)Few readers

• Addition by connecting to network cable

  Plug the device into the power supply and network cable, and wait for the device voice prompt or indicator light to flash; When you hear the voice prompt "The network has been connected successfully, please use the network cable to directly connect to add the device" or the indicator light is always on/flashing, click "+" in the upper right corner of the home page of the APP - click "Smart Camera" - select " direct network connection"; Check "The device is powered on" - click "Next";Few readers

• What should I do if the device is offline after changing the router or changing the WiFi password?

  If the router has been changed or the WiFi account password has been changed at home, please test as follows: Find the reset button on the camera body, press and hold it for more than 5 seconds, and hear the camera voice prompt "the camera has been reset successfully" or the indicator light turns off and then lights up again, you can release the button, and then wait for the restart; After the device restarts, if you hear the voice prompt of the camera again or the indicator light is flFew readers