• Will the recorded video be cleared after unbinding the camera?

  "After the camera is unbound, if it is re-added to the original account within 30 minutes, the cloud recording in the original account will still be retained; If the camera is bound to another account after unbinding, the cloud recording under the original account cannot be queried. "Few readers

• How to unbind the device?

  "The way to unbind the device is as follows: If the original account can be logged in, enter the device settings and click Remove device; If the original account cannot be logged in and the device has not activated any paid services, you can directly press and hold the reset button on the device for about 5-10 seconds to restore the factory settings; If the original account cannot be logged in and the device has a cloud service package, please contact the merchant for handling. "Few readers

• How to register an account?

  "Mobile phone number registration: open the client - click register - enter the mobile phone number - get the verification code - after entering the verification code - set the password to log in. Email registration: Open the client - click register - enter the email address - get the verification code - open the email in the email, click the link in the email - set the password to log in. "Few readers

• What if the account is locked?

  If it prompts that the account is locked, it is caused by entering the wrong password for many times. It is recommended that you try to log in again after 30 minutes. If you forget the password, it is recommended to click on Forgot Password to change the password.Few readers

• When registering an account in the client APP, it prompts that it has been registered

  "If there is a prompt that the account has been registered, it means that the mobile phone number/email has been successfully registered, and you can log in directly. (If you don't know your password, you can click Forgot Password to reset)"Few readers

• How to switch other accounts in the APP?

  "If you need to switch other accounts, you can log out of the current account, and then log in to another account. Operation steps: Click "My" - click on the avatar - click "Logout" - then enter another account to log in. "Few readers

• How to change the APP password?

  "1. If you still remember the original password, you can log in to the client and click "My" - "Portrait" - "Change Password" If the password cannot be logged in, you can change it by clicking "Forgot Password" on the login page. If the mobile phone number/email registered with the original account has been cancelled, the password cannot be changed. It is recommended to recall whether you can recall the previous password. (If you really can't remember the password, it is recommended toFew readers

• Where is the camera reset button?

  "You can find the letter "reset"" on the device, the small hole or button next to the "reset" letter is the reset button~ (usually on the bottom of the device, on the side of the power port, on the side of the memory card, on the camera These positions at the top~ If it is a small hole, you need to insert a needle to reset) If you can't find it, it is recommended to contact the merchant to confirm the location of the reset button~"Few readers

• The original account is no longer used (shutdown/logout), how to set up the new account?

  "1. If you need to bind the device to a new account, you can log in to the original account to remove the camera, and then re-add it under the new account; If you forget the original account password and cannot log in, you can contact the camera merchant to apply for unbinding. After the unbinding is successful, you can use the new account to bind again. "Few readers

• How many cameras can be bound to one account?

  "One account can add multiple devices, but it is recommended that one account bind no more than 10 cameras at one time. If there are more than ten devices, it is recommended to add them in multiple days. "Few readers

• How to cancel/delete an account that is no longer in use?

  If you are certain that the app is no longer in use and you need to cancel your account, you can follow the following steps: Open the camera software, click on "My" - click on the avatar - click on "Cancel Account" - please carefully read the account cancellation details, confirm that there are no errors, check "I have read and agreed to the account cancellation agreement" - then click "Confirm" to directly clear your account and all information in the account. Note: If you previouslyFew readers

• What should I do if I cannot log in to the APP?

  "1. Please confirm whether the mobile phone can access the Internet normally, and try switching the cellular mobile network or changing the wifi. Please confirm whether to authorize the client's network access rights. (If you can't operate it, you can uninstall and reinstall the APP, and you can authorize all the permissions that pop up after installation) If the error code 6 is displayed, the cause of the failure is that the local network DNS resolution is abnormal. You can try to restaFew readers

• Can't get the registration verification code?

  If you register with an email, the registered account will be sent to the email. If you do not receive the registration email in the inbox, please confirm whether it is in the junk mailbox; If you use your mobile phone number to register and do not receive the SMS verification code, please confirm whether the SMS is blocked by the mobile phone security software; Do not repeatedly obtain the verification code, otherwise the account will be identified as a malicious operation by the sFew readers

• What should I do if I forget the APP password?

  "1. Open the APP, click "Forgot Password" on the login page, and reset the password according to the verification code received to log in. If the mobile phone number/email registered with the original account has been cancelled, the password cannot be changed. It is recommended to recall whether you can recall the previous password. (If you really can't remember the password, it is recommended to restore the device to factory settings and apply for a new account to add it again.)"Few readers