WiFi network connection failed

During the device adding process, the WiFi connection fails. Check as follows:

1. The distance between the camera and the router is far, it is recommended to place the camera on the side of the router to add a try;(It is not recommended that the distance between the camera and the router is too far, if there is a wall in the middle, the WiFi signal will also be weakened)

2. Try to avoid special characters in the WiFi name and password. If there are special characters, it is recommended to modify the WiFi name or password of the router first;

3. If the WiFi signal at home is a 5G signal, but the camera does not support WiFi with a 5G signal, it is recommended to modify the router signal protocol to support 2.4G signal and then try to add it again. For the specific operation steps of the router, please consult the router manufacturer;

Note: Be sure to hear the device voice prompt "Start network pairing" or the indicator light is flashing/steady on before adding. If you enter the operation in advance, there will be a phenomenon that the operation cannot be performed.

Updated on: 08/12/2025