Why is there no cloud recording?

"1. Please confirm whether the cloud storage service is activated first. If the cloud storage service is not activated, you can only view the real-time video.

(If you have purchased other paid services, the video will not be saved, and the cloud video will only be saved if you purchase a cloud service package.)

2. If you have purchased a cloud service, please confirm whether the purchased service is an alarm recording service? Alarm recording cloud service package, recording will only be done after triggering, still images and untriggered states will not be recorded.

3. If the cloud storage service has been purchased and an event occurs, check whether the "video viewing path" is switched to "memory card". (You need to switch to "Xiaoyunduo" before you can query the cloud video if you use the cloud service video)

4. Confirm whether it is a shared account. If it is a shared account, please contact the main account to authorize cloud playback permissions.

5. If the device setting page has "alarm settings", please enter to confirm whether there is an "alarm switch" button. If there is this function button, the video needs to be turned on to record the video, and if it is turned off, the video will not be recorded. "

Updated on: 08/12/2025