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# What to do if there is no voice prompt when pressing the SYNC button

**For Noorio cameras and doorbells**:

1. Long press the SYNC button for about 10 seconds and check if the Status LED flashes blue.

2. Try to charge it for 10 minutes and try again.

**For Noorio Smart Hub**:

1. The LED is solid blue: press and hold the SYNC for over 2 seconds and try again.

2. The LED is solid red:

(a) Reconnect the Ethernet cable. Make sure it is firmly connected to yout router.

(b) Check your router settings and make sure you can visit the Internet via your router.

(c) Replug the power cable of the Smart Hub and try again.

If the methods above are not working, please connect [support@nooriolife.com](mailto:support@nooriolife.com) with your device's setup code or call us via [+1 800 642 5905](tel:+180064259050) or [+1 978 678 5020](tel:+19786785020) for further help.