What should I do if the device suddenly goes offline without changing the router and changing the WiFi account password?

If the router at home has not been replaced and the WiFi account password has not been changed, please try the following methods:

1. Unplug the power supply of the device;

2. Wait about 1-5 minutes, then power on the camera again;

3. After powering on again, wait for about 3-5 minutes to confirm whether the device is reconnected to the Internet. You can pull down to refresh on the home page of the client;

4. If the power is turned off and the power is turned on again, the device does not reconnect to the Internet, please continue the following steps:

①. Find the reset button on the camera, press and hold it for more than 5 seconds, and hear the voice prompt of the camera "camera has been reset successfully" or the indicator light turns off and then lights up again, you can release the button, and then wait for the restart;

②. After the device restarts, if you hear the voice prompt of the camera again or the indicator light flashes/constantly on, click "Troubleshooting" - then click "Re-Add", then select one of the adding methods, and follow the steps for adding the device for the first time. You can connect to the Internet.

③. If you follow the above method, you cannot add it successfully. Please enter the settings page of the offline device and remove the device;

④. After the device is removed, wait for the device to restart;

⑤. After the device is restarted, when you hear the voice prompt or the indicator light flashes, you can re-add it according to the way of adding a new device;

⑥. If the device cannot be added successfully after following these steps, please replace the power adapter of the camera, restore the device to the factory settings, and try to add it again;

⑦. If you still can't add it, it is recommended to contact the camera merchant to communicate and deal with it within the warranty period;

Updated on: 08/12/2025