What should I do if the device is not used for a long time and cannot be connected to the Internet?

If the device is not used for a long time and cannot be connected to the Internet, please try the following methods directly:

1. Open the client and enter the settings page of the offline device;

2. On the Settings page, find "Remove Device";

3. After the device is removed, the camera will reset and wait for the device to restart;

4. After the device is restarted, when you hear the voice prompt or the indicator light flashes, you can re-add it according to the way of adding a new device;

Updated on: 08/12/2025