What should I do if I forget the APP password?
"1. Open the APP, click "Forgot Password" on the login page, and reset the password according to the verification code received to log in.
- If the mobile phone number/email registered with the original account has been cancelled, the password cannot be changed. It is recommended to recall whether you can recall the previous password.
(If you really can't remember the password, it is recommended to restore the device to factory settings and apply for a new account to add it again.)"
Updated on: 08/12/2025
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