What if there is no event message in the "Messages" of the APP?
"1. Confirm whether the device has purchased the cloud service package? After purchasing the cloud service, the message page in the APP will generate the event message;
- If you have purchased a cloud service package, you can check whether "Message Notification" is enabled on the device settings page?
- There is a menu option of "Alarm Settings", click to enter whether the relevant switch is turned on? Can you also try setting the sensitivity and detection area? (The "Alarm Switch" in "Alarm Reminder" must be on.)"
Updated on: 08/12/2025
Thank you!