Articles on: account problem

The original account is no longer used (shutdown/logout), how to set up the new account?

"1. If you need to bind the device to a new account, you can log in to the original account to remove the camera, and then re-add it under the new account;

If you forget the original account password and cannot log in, you can contact the camera merchant to apply for unbinding. After the unbinding is successful, you can use the new account to bind again. "

Updated on: 08/12/2025

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