Articles on: Connection Problem

Scan code to add

  1. Confirm that the phone is connected to the home WiFi network;


  1. After confirming that the device is powered on normally, wait for the device's voice prompt "Start network pairing" or the camera indicator to flash;


  1. After hearing the voice prompt or the indicator light flashing, click "+" in the upper right corner of the home page of the APP - click "Smart Camera" - select "Scan Code to Add";


  1. Click "Device is powered on" - click "Next";


  1. After entering the WiFi password, click "Next"


(You can click the "small eye" icon to confirm whether the password is entered correctly)


  1. After obtaining a "QR code" on the APP, scan the mobile phone against the camera lens, and click the next step when you hear a "di-di" sound from the camera or the indicator light is always on/flashing;


  1. Wait patiently for the device to connect;


  1. After the addition is successful, select the device name, and then click "Experience Now" to use it normally. "


Note: If "Scan Code Add" cannot be added, it is recommended to select "AP Hotspot" to add it.

Updated on: 08/12/2025

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