Plremove this noorio offer everytime i open my apps i always have to click the x to remove it.

• Brand: Noorio
• Support category: General Support
• Applicable models: All supported Noorio devices

Issue summary

The issue does not fit a single standard category yet and needs a structured first-response workflow.

Step-by-step troubleshooting

1. Clarify the exact symptom, when it started, and whether it is consistent or intermittent.
2. Collect the device model, app version, screenshots, and a short reproduction path if possible.
3. Separate what is already confirmed from what still needs verification.
4. Provide only the next safe troubleshooting step instead of guessing the final root cause.
5. Reclassify the issue into a more specific support category once enough evidence is available.

Recommended resolution

General support cases should begin with structured fact gathering, then be reclassified and resolved through the appropriate playbook.

What to collect if the issue continues

Symptom summary, device model, app version, screenshots, error text, and the exact time of occurrence.

Escalation rule

Escalate once enough evidence is collected and the issue still cannot be safely classified or resolved.

Reference customer-facing reply

Thanks for the feedback. We understand that pop-up offers may be bothering you. We are currently unable to remove this promotion directly from the app, but we have documented your request and forwarded it to the product team for future optimization. Thank you for your understanding and we apologize for any inconvenience this may cause.

Updated on: 26/03/2026