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# Noorio FAQ: Recording & Playback

Viewing CL200 cloud recordings

Open the Noorio app, select the CL200 camera and open the Recordings view. Select the required date and time on the playback timeline. Menu labels can vary by app version. Check that cloud playback, rather than local storage, is selected.

Missing footage or failed playback

Check the account, camera, date, time zone, storage source and filters. Missing footage can result from an expired retention period, deletion or a recording that was never successfully saved. A playback error does not establish which cause applies. Avoid clearing storage while investigating missing footage.

Deleting events

In app versions that provide these controls, long-press an event to access its deletion option, or use Edit on the Events page to select multiple entries. Review the on-screen deletion warning before confirming.

Deleting an event may also delete its associated recording from the selected service. The effect depends on the storage source and the operation shown in the app; do not assume that all local and cloud copies are affected in the same way. Back up important accessible footage first. Deleted recordings may not be recoverable.

Information for further checks

Subscription, billing or device-binding checks may require the app account. Playback diagnosis also needs the camera model, storage source, affected date/time and time zone, and the actual error or screenshot. Passwords and payment verification codes are not required for routine support.