Live View, Talk & Playback

What can I do on the Camera Live page?

Manual recording, 2-way talk, screenshots, event list, listening to camera audio, and controlling the siren and floodlight. Use the top-right for screen rotation and device settings.

Two-way talk isn't working

During live view, tap the microphone (Phone) and speaker buttons to talk and listen.

I hear no sound / poor audio

• Make sure any protective film over the microphone is removed.
• Confirm your firmware is up to date (many audio issues are fixed by updates; e.g., versions below 10146 had known noise issues).
• In Device Settings → Privacy & Security, make sure Audio Recording is on.
• On your phone, turn off silent mode, turn on the speaker, and raise the volume.
• Note whether the audio is poor at close range, far range, or both, and share that with support if it persists.

The recorded/live timestamp is wrong

Go to the sidebar (three lines, top-left) → User Settings (your profile) → Time Zone, and set the correct time zone.

Why is the time shown in 24-hour format?

Recorded footage uses 24-hour format (yyyy-mm-dd hh:mm:ss). The app's on-screen time follows your phone's time-format setting — adjust it on your device if you prefer 12-hour.

Live view lags / loads slowly / gets stuck

• Keep the device battery above ~15%.
• Update to the latest firmware.
• Rule out network issues — place the device next to the router to test.
• Poor mobile signal can cause lag; switch to Wi-Fi or a stronger 4G/5G connection.

Some early events only show a thumbnail and won't play back

Manually refresh the event list or wait a little while — these events are usually cleared automatically.

My playback has no sound

Audio recording was likely turned off. Go to Device Settings → Privacy & Security → Audio Recording and turn it on.

How do I fix playback / "playback stuck" issues?

Open live view (confirm live works) → Settings (top-right) → Storage → Local Storage → Clear Storage (download any clips you want to keep first) → then update firmware to the latest version.

Can I view recordings on a TV or cast them?

Viewing is only supported in the Noorio app. The app supports downloading, sharing, and saving events to Favorites. Multi-view is available on the web client only.

Does Noorio support RTSP?

Battery-powered Noorio cameras do not currently support RTSP.

How do I delete multiple events at once?

Home → Events → Edit → Select → Delete. (Not supported on the web client.) You can also clear everything via Camera Settings → Storage → Clear Storage.

Updated on: 08/07/2026