> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://closeli-help.closeli.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Noorio App FAQ: Live View, Talk & Playback

# Live View, Talk & Playback

## What can I do on the Camera Live page?

Manual recording, 2-way talk, screenshots, event list, listening to camera audio, and controlling the siren and floodlight. Use the top-right for screen rotation and device settings.

## Two-way talk isn't working

During live view, tap the **microphone (Phone)** and **speaker** buttons to talk and listen.

## I hear no sound / poor audio

- Make sure any protective film over the microphone is removed.

- Confirm your **firmware is up to date** (many audio issues are fixed by updates; e.g., versions below 10146 had known noise issues).

- In **Device Settings → Privacy & Security**, make sure **Audio Recording** is on.

- On your phone, turn off silent mode, turn on the speaker, and raise the volume.

- Note whether the audio is poor at close range, far range, or both, and share that with support if it persists.

## The recorded/live timestamp is wrong

Go to the sidebar (three lines, top-left) → **User Settings** (your profile) → **Time Zone**, and set the correct time zone.

## Why is the time shown in 24-hour format?

Recorded footage uses 24-hour format (`yyyy-mm-dd hh:mm:ss`). The app's on-screen time follows your **phone's** time-format setting — adjust it on your device if you prefer 12-hour.

## Live view lags / loads slowly / gets stuck

- Keep the device battery **above ~15%**.

- Update to the latest **firmware**.

- Rule out network issues — place the device next to the router to test.

- Poor mobile signal can cause lag; switch to Wi-Fi or a stronger 4G/5G connection.

## Some early events only show a thumbnail and won't play back

Manually refresh the event list or wait a little while — these events are usually cleared automatically.

## My playback has no sound

Audio recording was likely turned off. Go to **Device Settings → Privacy & Security → Audio Recording** and turn it on.

## How do I fix playback / "playback stuck" issues?

Open live view (confirm live works) → Settings (top-right) → **Storage → Local Storage → Clear Storage** (download any clips you want to keep first) → then update firmware to the latest version.

## Can I view recordings on a TV or cast them?

Viewing is only supported in the Noorio app. The app supports downloading, sharing, and saving events to **Favorites**. **Multi-view** is available on the web client only.

## Does Noorio support RTSP?

Battery-powered Noorio cameras do **not** currently support RTSP.

## How do I delete multiple events at once?

**Home → Events → Edit → Select → Delete.** (Not supported on the web client.) You can also clear everything via **Camera Settings → Storage → Clear Storage**.

---