> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://closeli-help.closeli.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Noorio App FAQ: Contact Us

# Contact Us

- **Live chat:** 24/7 online real-time customer support, available in the Noorio app.

- **Support email:** support@nooriolife.com

- **Phone (toll-free):** +1 800 642 5905 | +1 978 678 5020

- **Hours (phone):** Monday–Friday, 9:00 AM – 6:00 PM (Eastern Time)

- **Help Center:** [https://support.nooriolife.com/](https://support.nooriolife.com/)

**Before contacting support, please have ready:** product order number, purchase date, recipient address, device **MAC / setup code** (on the back of the device, or in the app under **Device Settings → About Device**), and a detailed description of the issue. For cloud-service questions, also include your app account and the cloud package order number.

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*This FAQ consolidates content across all Noorio product models and sales channels. Steps and specifications may vary slightly by app/firmware version — always keep your app and device firmware updated to the latest version.*