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# Noorio App FAQ: Account & Sign-in

# Account & Sign-in

## How do I create a Noorio account?

- Open the Noorio app and tap **Sign up**.

- Enter your email address and a password. Your password must:

- Be 8–20 characters long

- Contain uppercase and lowercase letters

- Contain at least one number

- Contain at least one symbol, e.g. `@ # $ _ & - + ?`

- Open your email inbox, find the welcome email from Noorio, and tap the verification link to activate your account.

## I didn't receive a verification / activation email. What can I do?

- Check your **spam / junk** folder and search for the keyword **"Noorio."**

- Confirm your email address was entered correctly (no typos or trailing spaces). Tip: copy and paste your address to avoid mistakes.

- Refresh your browser or try registering again, then check your inbox.

- If it still doesn't arrive, contact **support@nooriolife.com** and we can send you an activation link manually.

## How do I reset or change my password?

- **Change (you know your password):** Open the app → tap your profile picture (top-left) → **Account** → **Password**, then follow the prompts.

- **Forgot your password:** On the login page tap **Forgot Password**, enter your bound email, receive the verification code, and set a new password.

- Once changed, the old password stops working immediately.

## Can I change the email address on my account?

The account is bound to the email used at registration, so the email address itself **cannot be changed**. If you need a different address, register a new account with the new email and add your devices to it.

## How do I move a camera to another person's account (e.g., a family member)?

- Remove the camera from your current account.

- Have the other person register a Noorio account with their own email.

- Add the camera to the new account.

## Can I sign in with Facebook, Instagram, or Google?

Not at this time. Please sign in with your Noorio email account.

## Can I log in on more than one device at the same time?

Yes. There is no limit on simultaneous logins, and multiple people can view live footage at once. Note: only **one person can talk** through the camera at a time.
To receive the same notifications as the main account, log in with the **same email and password** on the other phone (rather than using device sharing).

## What is two-factor authentication (2FA)?

When 2FA is enabled, a verification code is required whenever someone tries to sign in on a new phone. To enable it, go to **Personal Center → Account Security → Two-Factor Authentication**.

## How do I keep my account and cameras secure?

- **Use a strong, unique password** (at least 8 characters mixing upper/lowercase, numbers, and symbols; avoid birthdays or sequences like `123456`). Don't reuse it on other sites.

- **Enable 2FA** if available.

- **Review shared access:** Camera **Settings → Share** shows who has access; tap **Delete** to remove anyone. If no accounts are listed, the device has not been shared.

- If you ever shared your account password with someone, **change your password** to revoke their access.

- Keep the app updated to the latest version.

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