Move a camera from one heading to another?

Brand: Noorio
Support category: General Support
Applicable models: All supported Noorio devices

Issue summary

The issue does not fit a single standard category yet and needs a structured first-response workflow.

Step-by-step troubleshooting

Clarify the exact symptom, when it started, and whether it is consistent or intermittent.
Collect the device model, app version, screenshots, and a short reproduction path if possible.
Separate what is already confirmed from what still needs verification.
Provide only the next safe troubleshooting step instead of guessing the final root cause.
Reclassify the issue into a more specific support category once enough evidence is available.

Recommended resolution

General support cases should begin with structured fact gathering, then be reclassified and resolved through the appropriate playbook.

What to collect if the issue continues

Symptom summary, device model, app version, screenshots, error text, and the exact time of occurrence.

Escalation rule

Escalate once enough evidence is collected and the issue still cannot be safely classified or resolved.

Reference customer-facing reply

Dear, if you need to move the device to another group:

Tap the group name in the top-left corner of the device list. A settings icon will then appear in the top-right corner. Tap it, enter the incorrect group, and move the device to the correct group.

Updated on: 26/03/2026