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# How to rebind an unexpired cloud service package to a camera in the Noorio app

In the correct app account, open the profile/sidebar > My Services (or Cloud Storage), select the active package and its device-management/binding option, choose the intended already-added camera and confirm. Check the plan's device limit and supported model first. Adding another camera to the app is separate from binding cloud service.

For a change of camera or upgrade, first check the current package, target plan, recording access and displayed rules. Use Unbind/Bind only if the supported flow requires it and the customer intends the change; explain effects before proceeding. Do not remove the camera from its account as a substitute for unbinding a service, cancel a paid service unexpectedly, or assume unused validity transfers. If the entry differs or the camera is ineligible, share the account, model/MAC, relevant order and a screenshot.

Before purchasing or upgrading
Cloud storage is an optional service whose current plans, price/currency, billing period, covered camera count, recording type and retention period are shown at purchase and in My Services. Check the customer's actual plan; do not quote historical prices as current or assume every plan covers one camera, ten cameras, 30 days, or continuous recording. Monthly/annual availability depends on the current offering. A cloud service cannot recover footage that was never uploaded. Make sure the intended camera is added to the correct account and bound to an eligible active plan. Do not buy another plan solely because a page is loading: verify account, existing service/trial, payment result and page error first.

If binding fails
Check that the intended device is already in the subscribing account, that the package is valid and compatible, and that it has an available device slot. Record the displayed error and refresh the app. Do not buy another service, delete/re-add a camera or repeatedly unbind/rebind without checking the cause. Package changes may affect coverage or recording access; use the current plan's displayed rules rather than assuming unrestricted transfers.

Renewal is a separate setting
To cancel automatic renewal of a Noorio cloud or intelligent-detection/AI service, open the correct Noorio account > profile picture (top left) > My Services > select the relevant subscribed service > scroll to the bottom and use the blue "Here" cancellation link when shown, then follow the confirmation prompts and verify renewal is off. Cancelling renewal stops future recurring charges while the current paid service remains available for its valid period; it is not a refund or device removal.

For a subscription actually billed by Apple or another store, use that billing provider's subscription-management process. The phone OS alone does not prove the billing channel. If the service is missing, the button fails, or a trial/failed-payment case is unclear, provide the app login account, service/order details and a screenshot. Do not assume a trial or failed charge means renewal is cancelled. Support can verify the correct account/order and submit an authorized cancellation using the existing platform safeguards, then confirm only the verified result. Do not close the current paid service or submit a refund when the customer only requested cancellation.