How to change the account email for a Noorio camera

Account email, device sharing and ownership

Signing in on another phone: Use the existing Noorio account. Changing phones does not require deleting the account or removing the camera.

Sharing a camera: Sharing access with another person is different from transferring ownership. Sharing does not normally require deleting the camera or the owner's account.

Changing the account email or transferring ownership: Available steps depend on the app and camera model. If the app has no email-change option, contact support for the applicable process. A transfer to another account requires authorization from the existing account owner. Check cloud and AI service subscriptions separately before moving a device.

Important notes

BF200 4G: Do not remove an already-added camera to troubleshoot an offline status. This model uses Noorio Plus; removing it without an active data plan may prevent it from being added again.

Refunds in progress: Keep the app account used for the purchase and the original payment account active until the refund arrives. Do not delete the app account or close the original payment account during this period.

Account deletion, renewal cancellation and refunds are separate actions. Deleting an account does not replace cancelling automatic renewal, and neither action confirms that a refund has arrived.

Updated on: 28/09/2026