Cancel auto renew?

• Brand: Noorio
• Support category: General Support
• Applicable models: All supported Noorio devices

Issue summary

The issue does not fit a single standard category yet and needs a structured first-response workflow.

Step-by-step troubleshooting

1. Clarify the exact symptom, when it started, and whether it is consistent or intermittent.
2. Collect the device model, app version, screenshots, and a short reproduction path if possible.
3. Separate what is already confirmed from what still needs verification.
4. Provide only the next safe troubleshooting step instead of guessing the final root cause.
5. Reclassify the issue into a more specific support category once enough evidence is available.

Recommended resolution

General support cases should begin with structured fact gathering, then be reclassified and resolved through the appropriate playbook.

What to collect if the issue continues

Symptom summary, device model, app version, screenshots, error text, and the exact time of occurrence.

Escalation rule

Escalate once enough evidence is collected and the issue still cannot be safely classified or resolved.

Reference customer-facing reply

Hello~ If you want to cancel the renewal service, you can follow these steps:

Click on the avatar icon in the upper left corner of the APP;

Select "My Services" from the pop-up menu;

Select the cloud service package you have subscribed to for renewal;

Scroll down to the bottom of the page and click the blue "here" button to complete the cancellation of the renewal.

Updated on: 26/03/2026