Articles on: Video Playback and Recording

[B200/B210/B310] Hi, Could you please update me, as to what the problem is with my B200 camera from the two emails I sent you yesterday.

[B200/B210/B310] Hi, Could you please update me, as to what the problem is with my B200 camera from the two emails I sent you yesterday.


  • Brand: Noorio
  • Support category: Video Playback and Recording
  • Applicable models: B200 / B210 / B310


Issue summary

Live view, playback, or recording retrieval fails, buffers for too long, or does not load correctly.


Step-by-step troubleshooting

  1. Switch between mobile data and Wi-Fi to rule out a network-side playback bottleneck.
  2. Lower the video quality temporarily and retry the live view or playback request.
  3. Check whether both live view and playback fail, or only one of them is affected.
  4. Confirm that the storage plan, SD card, or cloud recording setup is active if playback depends on storage.
  5. Collect the time range of the missing playback so that storage-side logs can be checked later if needed.


Playback issues are commonly resolved by stabilizing the network path, retrying with lower quality, and checking storage configuration and the affected time range.


What to collect if the issue continues

Device model, app version, playback time range, screenshot or screen recording, and whether live view works normally.


Escalation rule

Escalate if both live view and playback fail for multiple users in the same period, or if storage-backed footage is missing from a valid plan.


Reference customer-facing reply

Thank you very much for your letter and sincerely apologize for the bad experience you have had during this time.

The example of the use of the discount code attached to the Talon email you mentioned is only a general diagram of the location of the discount code and has nothing to do with the actual product model purchased.

We have fully conveyed your request to the relevant departments:

_ The new _*B310 camera 50% discount code (UK station)** is being generated for you at an expedited pace, and it will be sent to you as soon as it is completed;

_ We apologize again for the fact that the new _*B210 Camera** is currently out of stock and we are unable to offer a corresponding discount at this time.

We value your feedback and hope to solve your problems properly, and will synchronize any progress in the future.

Thank you for your understanding and patience.


Updated on: 26/03/2026